Field Service Technician (Production) - Mississauga, TO

Xerox Corporation; Mississauga; On-site; CAD 34,000 - 70,000; Full time

Job summary

A leading company in workplace technology seeks a Production Service Technician in Mississauga to deliver excellent customer service and maintain production equipment. The role entails complex troubleshooting, ensuring satisfaction as a primary customer contact, and physical maintenance tasks. Applicants should possess senior electro-mechanical experience, strong reliability, and a valid driver’s license. Opportunities for career growth and comprehensive benefits are offered.

Benefits

Comprehensive medical, dental, vision

401(k) matching

Paid time off and holidays

Opportunities for career growth

Qualifications

• Experience with electromechanical equipment and troubleshooting.
• Valid driver’s license and insurance.
• Ability to perform physical tasks safely.

Responsibilities

• Manage call resolutions to ensure customer satisfaction.
• Perform repairs and maintenance on large-scale production equipment.
• Serve as primary contact for customers and manage equipment.

Skills

Troubleshooting electrical circuits

Time management

Physical stamina

Education

Senior electro-mechanical experience

Relevant certifications

Job description

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Location: Canada

Department: TECHNICAL_SERVICE_ENGINEERING

Date: Wednesday, June 4, 2025

Working time: Full-time

Ref#: 20035922

Job Level: Experienced

Job Type: Entry Level

Job Field: TECHNICAL_SERVICE_ENGINEERING

Salary Range: CAD 34,980 - 69,960 annually. The actual salary will depend on factors such as location, experience, and qualifications. Benefits include medical, dental, life insurance, EAP, paid time off, holidays, disability, and retirement plans. For more info, visit Xerox Careers.

Hourly Rate: The hourly rate will be within the posted range, depending on location.

Description & Requirements

About Xerox: For over 100 years, Xerox has led in workplace technology, expanding into software and services to support the hybrid workplace. We are committed to innovation and delivering technology solutions worldwide. Learn more at www.xerox.com.

We are rapidly expanding our Technical Services division and seek skilled Production Service Technicians to provide excellent customer service.

Primary Responsibilities:

• Provide outstanding service to clients, managing call resolutions according to SLA agreements to ensure customer satisfaction.
• Utilize advanced troubleshooting skills and experience with electromechanical equipment to perform repairs and maintenance on large-scale production equipment.
• Conduct comprehensive maintenance, including diagnostics, software updates, installation, removal, retrofit, and remote resolution.
• Serve as the primary contact for customers, managing maintenance, production, and inventory of equipment.

Assist team members with policies, procedures, and best practices in equipment repair.

Skills and Qualifications:

• Senior electro-mechanical experience, including troubleshooting electrical circuits with multimeters and reading electrical schematics. Past roles may include HVAC, cable internet technician, electrician, automotive mechanic, military, or veteran experience.
• Excellent time management and reliability; punctuality is valued.
• Valid driver’s license and appropriate insurance; background check including MVR.
• Ability to lift 50 pounds and perform physical activities like walking, standing, squatting, bending, and driving for over half the workday. Prioritizes safety around electrical components.

Certifications relevant to this role are advantageous.

First 60 Days Success:

• Complete new hire and technical training successfully.
• Understand company culture and customer service standards.
• Meet call load, territory, and client satisfaction expectations.
• Gain thorough knowledge of equipment and inventory for your territory.
• Independently and accurately complete service calls.

Additional Benefits:

• Opportunities for career growth within a supportive environment.
• Comprehensive medical, dental, vision, wellness credits, and 401(k) matching.
• Paid time off, holidays, and personal days.