Field Service Technician III

Enersys; Calgary; On-site; CAD 61,000 - 77,000; Full time

Benefits offered by this job

Paid holidays

Full benefit plan

Life Insurance

Long-term disability

RRSP matching

Job summary

EnerSys in Canada is seeking a highly skilled Field Service Technician III to join our Energy Systems team in Calgary. You will install, maintain, repair, and troubleshoot complex battery equipment and power systems, ensuring optimal performance and minimal downtime.

Lead and mentor junior technicians while delivering exceptional customer service. The role requires a technical degree or certification and 3+ years in field service, with willingness to travel and valid driver’s license.

Qualifications

• Advanced Field Service Expertise: installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Strong troubleshooting and diagnostic skills with ability to interpret schematics and manuals.
• Strong customer focus with clear communication and problem-solving abilities.
• Ability to travel and work flexible hours; valid driver's license required.

Responsibilities

• Provide expert-level on-site technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues using in-depth knowledge and diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventative measures to avoid downtime.
• Lead and mentor junior technicians and coordinate with internal teams during projects.

Skills

Field service experience

Troubleshooting

Customer service

Communication

Driver's license

Willingness to travel

Team leadership

Education

Technical degree or certification

Tools

Test equipment proficiency

Battery/power systems knowledge

Schematics interpretation

Job description

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EnerSys®is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which servesthe telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA , USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

• Paid holidays per year, plus sick time and vacation time
• Full benefit plan including, extended medical, vision and dental
• Life Insurance, longterm disability and a salary continuance plan
• 6% RRSP employer matching program

Compensation Range:61100-76600

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

This is a current vacant position.

Job Purpose

EnerSys is seeking a highly motivated and skilled Field Service Technician III to join our growing Energy Systems team! In this role, you will be a technical expert, providing advanced on-site support to our valued customers. You will be responsible for the installation, maintenance, repair, and troubleshooting of complex equipment and systems, with a focus on ensuring optimal performance and minimizing downtime. If you are a customer-centric individual with a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional service.

As a technical expert and team leader, you will provide comprehensive on-site support for EnerSys Battery and Systems products and services. You will champion health and safety, quality, and standards while mentoring team members. Your leadership will be essential in achieving revenue and margin targets.

Essential Duties and Responsibilities

Advanced Field Service Expertise:

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventative measures to avoid costly downtime.

Customer Focus:

• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Demonstrate safe work procedures when using hand and power tools.
• Complete all required safety and compliance training.

Training and Mentorship:

• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
• Provide technical guidance and support to colleagues, contributing to the overall success of the team.

Project Management:

• Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.
• Coordinate with internal teams and external vendors to ensure seamless project execution.

Administration and Reporting:

• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
• Prepare detailed technical reports and presentations for internal and external stakeholders.
• Analyze performance data and identify trends to improve service delivery and efficiency.

Qualifications

Required Qualifications:

Education and Experience:

• Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology).
• 3+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.

Technical Skills:

• In-depth knowledge of battery technologies, UPS systems, power distribution equipment, and related systems.
• Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.
• Proficiency in using specialized tools and test equipment.

Other Skills:

• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Valid driver's license with a clean driving record.
• Willingness to travel and work flexible hours as needed.
• Former EnerSys experience is preferred

EnerSys is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin,1 gender, sexual orientation, age, marital status, veteran status, or disability status. 2

General Job Requirements

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all.
We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicableCanadian and provinciallaws