Field Service Technician II

Enersys; Calgary; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Extended medical vision dental

Life Insurance

Disability and salary continuance

RRSP employer matching 6%

Job summary

EnerSys is seeking a Field Service Technician II to join our team. You will perform on-site service, preventive maintenance, and repairs on battery equipment, supporting energy systems for telecommunications, data centers, utilities and other essential services.

You will travel to customer sites, troubleshoot issues, replace defective parts, train customers, and ensure safe operation of systems while maintaining detailed service records.

Qualifications

• High School Diploma or equivalent.
• 1 ½+ years of field service experience, preferably in electrical.
• Ability to read and interpret technical documents such as schematics and manuals.
• Basic mechanical aptitude and experience with hand and power tools.
• Former EnerSys experience preferred.

Responsibilities

• Travel to customer sites to perform installation, preventive maintenance and basic repair of battery equipment.
• Provide on-site technical assistance and training to customers on safe operation of equipment.
• Maintain accurate service records and interact with customers to ensure satisfaction.
• Adhere to safety policies and report on service activities and quality alerts.

Skills

Mechanical aptitude

Hand and power tools

Read schematics/manuals

Electrical understanding

Test equipment

Education

High School Diploma or equivalent

Tools

Electrical test equipment

Job description

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EnerSys®is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which servesthe telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA , USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

• Paid holidays per year, plus sick time and vacation time
• Full benefit plan including, extended medical, vision and dental
• Life Insurance, longterm disability and a salary continuance plan
• 6% RRSP employer matching program

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

This is a current vacant position.

Job Purpose

Enersys is seeking a highly motivated and skilled Field Service Technician II to join our growing team! In this role, you will play a crucial role in ensuring our customers' equipment operates at peak performance. You will be responsible for providing timely and effective on-site service, maintenance, and equipment repair.

You will play a key role in supporting critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services.

Essential Duties and Responsibilities

Field Service Expertise:

• Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
• Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
• Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
• Provide on-site technical assistance and training to customers on the safe operation of their equipment.

Customer Focus:

• Build and maintain strong customer relationships by providing timely, efficient, and professional service.
• Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
• Act as a liaison between the customer and the company to ensure customer satisfaction.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.

Administration and Reporting:

• Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

Qualifications

• High School Diploma or equivalent.
• You will be required to take an aptitude assessment. Passing score of 70% is required in order to proceed.
• 1 ½+ years of experience in field service or a related role, preferably in the electrical field.
• Basic mechanical aptitude and experience working with hand and power tools.
• Ability to read and interpret technical documents, such as schematics and manuals.
• Basic electrical understanding and experience with test equipment is a plus.
• Former EnerSys experience is preferred

General Job Requirements

• Must be able and willing to do overnight travel
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.

EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all.
We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicableCanadian and provinciallaws".

We encourage applications from members of equity-deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.

Employment Equity / Diversity / Inclusion / Accessibility

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.