Field Service Technician II, Casino Services

IGT Canada ULC; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading gaming technology provider is seeking a Casino Services Field Technician in Northeastern Ontario. This role involves troubleshooting and maintaining gaming devices at casino and bingo sites. The technician will work autonomously, providing customer training and ensuring compliance with regulations. Candidates should have 2-4 years' experience in electronics repair and installation. A valid driver's license and ability to lift 50 lbs are required. Availability for overtime and weekends is necessary.

Qualifications

• 2-4 years of experience with electronics or gaming systems.
• Experience with AC/DC fundamentals and wiring diagrams.
• Must be able to lift 50 lbs and travel within Canada and the USA.

Responsibilities

• Perform troubleshooting and maintenance of gaming equipment.
• Make site assessments for installation.
• Track activities accurately using software tools.

Skills

Troubleshooting electronic equipment

Installation of Point of Access equipment

Preventive maintenance

Customer training

Reading wiring diagrams

Education

High school diploma or equivalent

Tools

SAP software

Kobetron

Chip Comparator

Job description

The Casino Services Field Technician is autonomous and responsible for all activities at Casino and Bingo sites in the allocated Greater Sudbury and Timmins Area. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability to diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.

DUTIES AND RESPONSIBILITIES

• Perform troubleshooting, maintenance, preventive maintenance and installation of Point of Access (POA) equipment and communication devices used at the retailer location.
• Make pre-installation site assessments to identify parts and wiring requirements at customer location.
• Perform all preparation tests, ensuring hardware, firmware and system interfaces are accurate and functional.
• Deliver and install products at customer site, including installing game to game and bank to bank, telephonic, ethernet and wireless (G2G).
• Carry out assigned portion of hardware and software conversions and upgrades.
• Perform planned and preventive maintenance.
• Respond to customer issues for games and system interface.
• Perform accurate and timely tracking and reporting on activities utilizing SAP and other software tools.

REQUIREMENTS

• High school diploma or equivalent.
• 2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment.
• Preferable experience with IGT equipment and gaming system products.
• Experience with AC/DC fundamentals; reading and translating wiring diagrams.
• Maintaining, repairing and troubleshooting to component/circuit level.
• Testing programs with verification devices such as Kobetron and Chip Comparator.
• Proficient in troubleshooting with input and output tests.

SPECIAL REQUIREMENTS

• Valid driver licence and clean driving record.
• Able to obtain a Gaming License.
• Must be at least 21 years of age.
• Able to lift 50 lbs. or more.
• Pass a background check.
• Work overtime as required.
• Available to work on weekends as required.
• Able to stand for an eight-hour shift.
• Travel within Canada and USA.

COMPANY DESCRIPTION

IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .