Field Service Technician I

Crane Payment Innovations; Edmonton; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Technician to join their team in Edmonton. This exciting role involves servicing and maintaining a variety of electromechanical devices, ensuring customer satisfaction through timely and effective support. You'll be responsible for traveling to client sites, performing preventative maintenance, and collaborating with sales teams to meet client needs. Join a company that values integrity and offers competitive compensation, a company vehicle, and comprehensive benefits. If you're ready to make a global impact and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Company provided vehicle

Uniform

Tools

Training

Paid time off

Sick time off

Medical insurance

Dental insurance

Vision insurance

401K with Company contribution

Qualifications

• 1+ years in a technical or field service role with strong electromechanical skills.
• Excellent communication and customer service skills required.

Responsibilities

• Service and maintain electromechanical equipment at client sites.
• Travel daily to client locations, addressing service requests promptly.

Skills

Technical/Field Service experience

Electromechanical aptitude

Verbal and written communication

Attention to detail

Customer service orientation

Education

High School Diploma or equivalent

Tools

MS Office applications

iOS

Windows OS

Job description

Have you ever used the self-checkout in a Target, Walmart or Home Depot? Played the slots at a MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by over 2,000 global associates, 7 manufacturing sites, 12 corporate offices, and a national field service organization.

If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service the Edmonton and surrounding area.

WHAT YOU’LL BE DOING

The Field Service Technician is responsible for servicing, fixing, upgrading, and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software, and specialized office products located at client sites in Edmonton and surrounding cities. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Responsibilities and Duties:

1. Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
2. Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered.
3. Work with branch employees to satisfy client needs.
4. Address customer service requests within the specified contract response time.
5. Extended Hours Coverage periods and ‘On-Call’ duty where applicable.
6. Safeguard and maintain a balanced vehicle stock parts inventory.
7. Upkeep and cleanliness of company issued vehicle including scheduled service intervals.
8. Safeguarding of any company issued assets including tablet computer and mobile phone.
9. All other duties as required.

WHO WE ARE LOOKING FOR

Qualifications:

1. 1+ years of working in Technical/Field Service position or similar technical profession.
2. Impeccable Integrity.
3. Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts.
4. Strong electromechanical aptitude.
5. Excellent verbal and written communication skills, including a positive, customer-first attitude.
6. Personable, approachable, and able to work easily with others at all levels.
7. Strong Attention to details - able to proof and prioritize your own work.
8. Proficient in iOS, MS Office applications, and Windows OS.
9. Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player.
10. Able to commit to and meet project deadlines.

Physical Requirements:

1. Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes.
2. Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites.
3. The job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60% of the time.
4. Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.
5. Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments.
6. Ability to stand for long periods up to 75% of the time while servicing some equipment.

Key Attributes for Success:

1. High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
2. Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment.
3. Ability to establish credibility, make decisive decisions and support the organization's preferences and priorities.
4. Results and people-oriented with sound judgment—ability to balance other business considerations.
5. Team player – able to work in a matrix organization.
6. Excellent communication skills verbally and in writing.

WE ARE OFFERING

1. Competitive salaries.
2. Technician Incentive Compensation Plan.
3. Company provided vehicle, uniform, tools, and training.
4. Paid time off.
5. Sick time off.
6. Medical, dental, & vision insurance.
7. Flexible spending accounts.
8. Life insurance and disability benefits.
9. 401K with Company contribution.
10. Community involvement.

Sound interesting? Come see why we are OneCPI and Apply Today!

CPI is a part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.