Field Service Technician, Automation

Metso; Northeastern Ontario; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Healthy living rewards

Mental wellbeing services

Annual leave starting at 15 days

Job summary

Metso in Canada seeks a Field Service Automation Technician to install, commission, and support advanced analyzer and automation systems across mining and industrial sectors. This role reports to the Manager, Field Service - Beneficiation Canada and is based in Sudbury or the Greater Toronto area with flexible work arrangements.

Ideal candidates have 5+ years in industrial automation, strong electrical/instrumentation troubleshooting, and willingness to travel across Canada with occasional

Qualifications

• Diploma or equivalent in automation technology or related field.
• Minimum five years in industrial automation, instrumentation, or heavy industry.
• Strong troubleshooting across electrical, instrumentation, networking, and software.
• Experience with technical drawings, wiring diagrams, and engineering docs.
• Willingness to travel extensively; valid driver’s license and passport.
• Bilingual English and French is a plus.

Responsibilities

• Install, commission, start up, optimize, troubleshoot, and maintain Metso analyzer systems.
• Support sampling, instrumentation, vacuum, and control systems lifecycle.
• Travel to customer sites for planned maintenance, upgrades, and emergency troubleshooting.
• Perform root-cause investigations and technical evaluations.
• Assist integration with PLC, DCS, networking, and industrial communications.
• Provide training and technical support to improve utilization and performance.
• Complete service documentation and installed-base updates in digital platforms.
• Identify opportunities for parts, upgrades, and digital solutions.

Skills

Troubleshooting

Customer service

Independent work

Communication skills

Travel readiness

Education

Diploma/technical qualification in Automation Engineering Technology or related

Instrumentation/Electrical Technology certification

Tools

PLC

DCS platforms

Industrial networking

Linux systems

Cybersecurity principles

Job description

Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible.

Job posting end date: 10/02/2026

Introduction

We are looking for a Field Service Automation Technician to join our Field Services Beneficiation Team. In this role, you will install, commission, start up, optimize, troubleshoot, maintain, and support Metso's advanced analyzer and automation systems at customer sites across the mining and industrial sectors. Your work will directly contribute to customer productivity, equipment performance, operational reliability, and long-term asset optimization. You will report to the Manager, Field Service - Beneficiation Canada.

This role is based in Sudbury or Greater Toronto area, with flexible work arrangements determined by business and customer requirements. Applicants residing outside of Canada must be willing and able to relocate.

This role includes significant travel to customer sites across Canada and occasional international travel. Travel frequency may range from one to five customer visits per month, with assignments lasting from several days to multiple weeks.

Team you will belong to

You will join a team of highly skilled field service and automation professionals focused on supporting Metso's installed base of analyzer, instrumentation, and process control systems within the mining and mineral processing industries. Our team plays a key role in helping customers maximize equipment performance, improve process efficiency, and achieve operational excellence through reliable field service support and technical expertise. We share a commitment to safety, customer success, continuous improvement, and delivering high-quality service solutions. We collaborate closely with customers, product line specialists, engineering teams, service coordinators, sales teams, and global technical experts. Our team operates across Canada and works within a global organization where open communication, accountability, collaboration, and continuous learning are core to our success.

What You’ll Do

• Install, commission, start up, optimize, troubleshoot, and maintain Metso analyzer systems, including Particle Size Instruments (PSI) and Online Stream Analyzer (OSA/Courier) systems.
• Support associated sampling, sample preparation, vacuum, instrumentation, communications, and control systems throughout their lifecycle.
• Travel to customer sites to perform planned maintenance, inspections, upgrades, commissioning activities, and emergency troubleshooting.
• Conduct technical evaluations and root cause investigations to identify and resolve equipment and process issues.
• Support integration and troubleshooting activities involving customer PLC, DCS, networking, and industrial communication systems.
• Deliver customer training and technical support to improve equipment utilization and operational performance.
• Complete service documentation, activity reports, timesheets, and installed base updates using Metso digital platforms.
• Identify opportunities to improve customer performance through OEM spare parts, upgrades, service agreements, digital solutions, and other Metso services.

What you’ll bring

• Diploma, certification, trade qualification, or equivalent experience in Automation Engineering Technology, Instrumentation, Electrical Engineering Technology, Engineering Technology, or a related discipline.
• Minimum five years of experience in industrial automation, instrumentation, process control, mining, mineral processing, or other heavy industrial environments.
• Strong troubleshooting skills involving electrical systems, instrumentation, communications networks, software, and industrial automation technologies.
• Experience interpreting technical drawings, wiring diagrams, electrical schematics, and engineering documentation.
• Strong customer service mindset with excellent verbal and written communication skills.
• Ability to work independently, manage multiple priorities, and perform effectively in demanding field environments.
• Valid driver’s license, valid passport, and willingness to travel extensively.
• Bilingual English and French (nice to have).
• Experience with Metso equipment, analyzer systems, commissioning, startup, and optimization activities (nice to have).
• Experience with Linux systems, industrial networking, cybersecurity principles, PLCs, DCS platforms, and industrial communications protocols (nice to have).

What’s In It For You

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.
• Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services.
• Rewards: Competitive compensation and performance-based incentives.
• Flexibility: Flexible working arrangements that support productivity and work-life balance.
• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

When joining Metso in Canada, you can also benefit from:

• Competitive benefits plan
• Healthy living rewards
• Mental wellbeing services
• Annual leave starting at 15 days per calendar year
• Engagement surveys
• Global incentive program tied to business and performance targets

Physical And Work Environment Requirements

This role includes physical work requirements related to working in mining, industrial, processing plant, and heavy industrial environments. The successful candidate must be willing to participate in site-specific medical evaluations and drug and alcohol testing where required for customer site access.

We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification. You may be exactly the right candidate for the role.

For positions that may be performed in Ontario, the expected salary range is $90,000.00 – $110,000.00 CAD per year. Actual compensation within this range will be determined based on skills, experience, and role-related qualifications. Compensation for roles performed outside Ontario will be determined in accordance with applicable local laws and market conditions.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com