Equipment Service Technician

STERIS; Quebec; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Incentive pay

Company vehicle

Healthcare benefits

Vacation 3 weeks

RRSP matching

Parental leave

Career advancement

Hands-on training

Add-on benefits

Job summary

This full‑time, field‑based role requires a secondary diploma or technical certification, about two years of mechanical/technical experience, a valid driver’s license, and the ability to lift and move equipment. The position involves up to 90% travel and offers a comprehensive benefits package.

Qualifications

• Two years of mechanical/technical experience required.
• Secondary School Diploma, Graduation Certificate, or CAEC.
• Associates degree or related certifications may count toward technical experience.

Responsibilities

• Perform troubleshooting, repairs, and maintenance of equipment and components.
• Manage time effectively by prioritizing customer and business needs; perform PMs, service calls, installations, and upgrades.
• Collaborate with Tech Support, Engineering, and Service Contract Management to resolve issues and document troubleshooting.

Skills

Mechanical/technical experience

Flexible hours

Education

Secondary School Diploma or CAEC

Associates degree or related certifications

Job description

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team?

At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our Customers. In this field-based, Customer-facing role, you will travel to pharmaceutical, medical device and research facilities, in and around Quebec City, QC, area, to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro mechanical and electronic units. Additionally, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

Please note that this is a Full-Time/Permanent position which involves upto 90% travel.

What You Will Do As An Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to elevate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

Required

The Experience, Skills and Abilities Needed

• Secondary School Diploma, Graduation Certificate, or CAEC
• 2 years of experience in a mechanical/technical role
• Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement
• Ability to work flexible hours, sometimes outside "normal business hours"
• Must live within 80 kilometers of center of territory
• Must be able to lift up to 11 kilograms at times and push wheeled transporters up to about 23 kilograms
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements

Preferred

• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Excellent Healthcare Benefits
• 3 weeks paid vacation per year + company holidays based on Province
• RRSP matching program
• Parental Leave
• Opportunities for advancement in a stable long-term career
• Hands-on Training Program
• Additional Add-On Benefits/Discounts

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English-only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer.