Field Service Technician

Onico Solutions; Toronto; On-site; CAD 45,000 - 52,000; Full time

Job summary

Onico Solutions is seeking a Field Service Technician to maintain and repair kiosks across retail locations. This permanent position offers a competitive salary of $45,000 along with a $6,000 annual car allowance and benefits. The ideal candidate will possess strong troubleshooting and mechanical skills, ensuring a high level of customer satisfaction while optimizing machine performance.

Benefits

Annual car allowance

Paid gas expenses

Benefits package

Qualifications

• Advanced trouble-shooting skills (1 year or equivalent education).
• IT, mechanical, and/or electro-mechanical skills required.
• Must own a vehicle, valid driver's license, and auto insurance.

Responsibilities

• Re-stock and service kiosks as needed.
• Perform repairs and respond to on-call issues within four hours.
• Install machines in the GTA and maintain inventory.

Skills

Trouble-shooting

IT skills

Mechanical skills

Electro-mechanical skills

Customer service

Education

Equivalent education to advanced trouble-shooting skills

Job description

The Field Service Technician will serve as the primary contact with client’s retail customer locations. The Field Service Technician will be responsible for maintaining and performing kiosk maintenance and respond to service and repair dispatches as needed. The schedule for routine service calls is flexible.

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule)
• Perform on-call repairs or adjustments to kiosks when out of order
• Unscheduled service calls are expected to be responded to in four hours with an ETA targeting on-site visits within 24 hours
• Install machines in the GTA
• Monitor territory reports daily for issues and contact stores to resolve connectivity or power issues
• Maintain inventory for re-stocking machines
• Conduct store meetings and interact with store staff / management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue
• Drive revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc
• Follow store safety rules and work in a safe and healthy manner
• Perform other duties as assigned by management

Qualifications

• 1 year of advanced trouble-shooting skills (or equivalent education)
• IT, mechanical and / or electro-mechanical skills
• Computer skills – ability to replace circuits / motherboards
• Ability to deal with customers and employees at all levels
• Able to work independently without supervision
• Must have own computer / laptop
• Must have a vehicle, valid driver’s license and auto insurance

This is a permanent position with an annual salary of $45,000.00 plus $6,000.00 annual car allowance, paid gas expenses and benefits.