Field Service Technician

TFI Canada; St. Catharines; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle provided

Per diem

Gas card

Job summary

TFI Canada is seeking a Field Service Technician to perform offsite and onsite maintenance and repair of commercial food equipment nationwide. You will ensure high levels of customer service, handle service calls, and travel as needed. The role includes training, overnight travel, and occasional weekends.

Qualifications include a trade/college diploma and 2–3 years of technician experience. A valid driver's license and ability to lift 50+ lbs are required, with a company vehicle provided.

Qualifications

• Trade school diploma or college diploma an asset.
• 2-3 years of technician experience required (food industry not required).
• Ability to comprehend and communicate detailed instructions in English orally and in writing.
• Ability to multi-task and establish priorities.
• Knowledge of 110v to 220v systems and equipment.
• Knowledge of local, provincial and federal workplace regulations.
• Able to create alternative solutions to problems.
• Able to work well under pressure.
• Must possess excellent customer service skills, with the ability to ask probing questions and resolve concerns.
• Must be smartphone and tablet literate, with ability to learn and navigate new software quickly.
• Must apply TFI's processes and uphold standards without constant management.
• Second language an asset.
• Driver's License required.
• Ability to lift 50+ lbs.

Responsibilities

• Installing, maintaining, repairing and testing a variety of specialty foodservice equipment (FCB units, soft serve machines, espresso machines, fryers, ovens, grills).
• Interacting with customers professionally and addressing concerns.
• Responding quickly to service calls, PMs and installs.
• Assessing and completing repairs quickly and accurately.
• Handling service requests and work orders using TFI's mobile service system.
• Maintaining an orderly parts inventory in the service vehicle.
• Training with other technicians on preventive maintenance and procedures.
• Maintaining relationships with customers by examining concerns and proposing improvements.
• Upselling additional services and products when appropriate.
• Responding to on-call emergencies on select evenings and weekends.
• Some overnight travel; travel to USA for training as required.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Attention to detail

Education

Trade school/College diploma

Job description

About the Role

For over 60 years, TFI has been a leading Canadian provider of specialty foodservice equipment and service solutions. We support major foodservice operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service. Our work has contributed to the rollout of many well-known menu items nationwide, and we continue to help partners introduce new, profitable programs. With an average employee tenure of nearly 10 years, our team brings deep expertise, strong technical capability, and a consistent commitment to exceptional customer support.

The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

You can expect:

A steady schedule from 8:00 AM to 4:30 PM (with occasional overtime)

Extensive hands-on training and ongoing support

What You'll Do

• Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills.
• Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.
• Responding quickly and efficiently to service calls/PMs/Installs.
• Assessing and completing repairs quickly, efficiently, and accurately.
• Effectively handling service requests and work orders using TFI's mobile service (tablet) system.
• Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van.
• Training with other technicians on preventative maintenance and service procedures.
• Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements.
• Selling additional services and products by recognizing opportunities to up-sell.
• Responding to on-call service emergencies on select evenings and weekends.
• Some overnight travel required (company credit card, gas card and per diem provided).
• Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.

What We're Looking For

• Trade school diploma or college diploma an asset
• 2-3 years of technician experience required (food industry not required)
• Ability to comprehend and communicate detailed instructions in English orally and in writing.
• Ability to multi-task and establish priorities.
• Knowledge and ability to work on 110v up to and including 220v system and equipment.
• Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
• Able to create alternative solutions to problems.
• Able to work well under pressure.
• Strong attention to detail.
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
• Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
• Must be able to independently apply TFI's processes, procedures and uphold rigorous standards without constant management;
• Any second language an asset.
• Driver's License (required)
• The ability to lift 50+lbs (required)
• Company vehicle provided
• Per diem, gas card, and company credit card provided when overnight travel is required
• Ongoing training and development
• Supportive team environment and upward mobility within the organization

If this role matches your experience and career goals, we welcome your application.

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