Field Service Technician

TFI Canada; London; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Company vehicle provided

Per diem and travel expenses

Extensive training and development

Supportive team environment

Job summary

TFI Canada is seeking a Field Service Technician to perform onsite and offsite maintenance and repairs of a wide range of commercial food equipment. You will troubleshoot, repair, and test units while maintaining high levels of customer service.

You will travel for service calls and training, handle parts and service orders, and collaborate with the team to ensure uptime and customer satisfaction.

Qualifications

• Trade school or college diploma preferred.
• 2-3 years technician experience.
• Proficient English communication.
• Valid Driver's License.
• Ability to lift 50+ lbs.

Responsibilities

• Install, maintain, repair and test equipment (FCB units, espresso machines, fryers, ovens).
• Interact with customers professionally and address concerns.
• Respond to service calls and PMs promptly.
• Manage parts inventory and service orders in mobile system.
• Travel for training and occasional overnight work.

Skills

Customer service

English communication

Multi-tasking

Attention to detail

Tablet literacy

Education

Trade school/college diploma

Tools

Mobile service tablet

Job description

About the Role

For over 60 years, TFI has been a leading Canadian provider of specialty foodservice equipment and service solutions. We support major foodservice operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service. Our work has contributed to the rollout of many well-known menu items nationwide, and we continue to help partners introduce new, profitable programs. With an average employee tenure of nearly 10 years, our team brings deep expertise, strong technical capability, and a consistent commitment to exceptional customer support.

The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

You can expect:

A steady schedule from 8:00 AM to 4:30 PM (with occasional overtime)

Extensive hands-on training and ongoing support

What You'll Do

• Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills.
• Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.
• Responding quickly and efficiently to service calls/PMs/Installs.
• Assessing and completing repairs quickly, efficiently, and accurately.
• Effectively handling service requests and work orders using TFI's mobile service (tablet) system.
• Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van.
• Training with other technicians on preventative maintenance and service procedures.
• Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements.
• Selling additional services and products by recognizing opportunities to up-sell.
• Responding to on-call service emergencies on select evenings and weekends.
• Some overnight travel required (company credit card, gas card and per diem provided).
• Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.

What We're Looking For

• Trade school diploma or college diploma an asset
• 2-3 years of technician experience required (food industry not required)
• Ability to comprehend and communicate detailed instructions in English orally and in writing.
• Ability to multi-task and establish priorities.
• Knowledge and ability to work on 110v up to and including 220v system and equipment.
• Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
• Able to create alternative solutions to problems.
• Able to work well under pressure.
• Strong attention to detail.
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
• Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
• Must be able to independently apply TFI's processes, procedures and uphold rigorous standards without constant management;
• Any second language an asset.
• Driver's License (required)
• The ability to lift 50+lbs (required)
• Company vehicle provided
• Per diem, gas card, and company credit card provided when overnight travel is required
• Ongoing training and development
• Supportive team environment and upward mobility within the organization

If this role matches your experience and career goals, we welcome your application.

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