Field Service Technician - Packaging equipment

ASK Recruitment Services Inc.; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading wrapping equipment manufacturer is seeking a Field Service Technician in Richmond, BC. The role involves diagnosing, repairing, and maintaining various equipment while providing exceptional customer service. Candidates should have at least 5 years of experience, strong mechanical aptitude, and a valid driver’s license. The position requires 50% travel and temporarily overseeing warehouse operations as needed.

Qualifications

• 5 years of experience as a Service Technician or similar role.
• Strong mechanical aptitude and troubleshooting skills.
• Basic computer skills for inventory tracking.

Responsibilities

• Diagnose and repair equipment and machinery malfunctions.
• Perform routine maintenance on equipment.
• Manage and organize inventory in the warehouse.

Skills

Mechanical aptitude

Troubleshooting skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

ASK Recruitment Services specialize in building strong connections and placing top talent in a reliable, professional and timely manner. As experienced HR professionals, ASK understands the hardships organizations and candidates experience in recruitment processes and that is why we take every step to ensure a stress-free experience.

Our client, a leading wrapping equipment manufacturer is looking for a Field Service Technician to join their team in Richmond, BC and will report to Parts and Service Manager.

Job Summary :

We are looking for an experienced Service Technician that will Provide on-site support to customers and technical assistance with various electro-mechanical products, equipment, and systems. The Service Technician will be responsible for diagnosing, repairing, and maintaining a variety of equipment and machinery. The ideal candidate will have a strong mechanical aptitude, excellent problem-solving skills, and a commitment to providing exceptional customer service. This individual will also be responsible for implementing a technicians work area in our Richmond distribution warehouse and providing back-up for the Logistics Manager when required. Must be flexible and understand the ebbs and flow of business. This position will require 50% travel time.

Duties and Responsibilities :

• Diagnose and repair equipment and machinery malfunctions.
• Perform routine maintenance on equipment to ensure optimal performance.
• Troubleshoot and resolve technical issues in a timely manner.
• Communicate effectively with customers to explain repairs and maintenance procedures.
• Keep accurate records of all repairs and maintenance activities.
• Follow all safety protocols and guidelines while working on equipment.
• Collaborate with other team members to ensure efficient and effective service delivery.

When serving as a warehouse supervisor, you will be responsible for temporarily assuming the duties of the current warehouse supervisor during their sick leave or vacation.

• Manage and organize inventory in the warehouse.
• Receive incoming shipments and verify contents against packing slips.
• Maintain a clean and organized warehouse space.
• Assist with loading and unloading trucks as needed.
• Perform inventory counts and reconcile discrepancies.

Job Qualifications :

• 5 years of experience in service technician role.
• High school diploma or equivalent
• Proven experience as a Service Technician or similar role
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication skills
• Ability to work independently and as part of a team.
• Valid driver's license and clean driving record
• Excellent communication and interpersonal skills
• Basic computer skills for inventory tracking and record-keeping

Interested applicants can forward their resume in a PDF or Word document along with their wage expectations.

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Field Service Technician • Richmond, BC, Canada