Field Service Technician

Novolex; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

Novolex in Quebec is seeking a Field Service Technician to install, inspect, and service Evergreen filling machines at customer sites. You will train customers on operation and maintenance while ensuring safe, high-quality packing outputs.

The role requires fluency in French and English, a valid driver's license, and willingness to travel to the USA for training; 70% travel within the assigned region is expected, with strong mechanical and electrical troubleshooting skills.

Qualifications

• Highschool diploma or equivalent.
• Speak French fluently, along with English.
• Possess a valid driver’s license.
• Able to travel to USA for training purposes.
• Strong mechanical skills and knowledge.
• Ability to read electrical schematics, use meter & troubleshoot electrical circuits.
• Good working knowledge of pneumatics (valves, air cylinders, etc.)
• Must be a good communicator (including written and verbal English)
• Self-driven to work alone and also in teams, when needed.
• Travel to customer site within assigned territory/region. – 70% travel
• Working knowledge MS Office Suite skills (word, excel, outlook and power point)

Responsibilities

• Provides technical service and support for customers who own and operate Evergreen filling machines.
• Installs, inspects, troubleshoots and services equipment.
• Trains customers on proper operation and maintenance techniques.
• Communicates with central scheduling, management, and customers.
• Advises management and engineering on problems with equipment designs.
• Offers learning experiences for customers and plant personnel.
• Meets safety, quality, and corporate policies.
• Maintains high performance of paper packing equipment.

Skills

French–English bilingual

Mechanical skills

Electrical schematics reading

Troubleshooting

Communication skills

MS Office proficiency

Self-motivated

Team collaboration

Valid driver's license

Education

Highschool diploma or equivalent

Tools

MS Office Suite

Job description

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Field Service Technician

Responsibilities:

Field Service Technician provides technical service and support for customers who own and operate Evergreen filling machines. The technician is trained and knowledgeable to install, inspect, troubleshoot and service this equipment. The technician also trains the customer's personnel on proper operating and maintenance techniques to ensure good packing outputs.

• Conducts and controls service activities as assigned to ensure timely customer support and safety while meeting productivity and utilization goals.
• Communicates effectively with central scheduling, management, other departments, and customers.
• Functions as the equipment service technician, advising EPE service management and/or engineering of any problems or situations with current or modified equipment designs.
• Provides learning experiences for both customer and EPE plant personnel on machine operation.
• Learns and grows skill sets and competencies to meet business and personal development goals.
• Meets corporate and team objectives related to antitrust compliance, information protection, EEO, safety, quality, ethical behavior, and learning.
• Performs the job safely within environments not controlled by the technician.
• Maintains high performance of paper packing equipment to defend against competition.

Requirements:

• Highschool diploma or equivalent is required.
• Speak French fluently, along with English.
• Possess a valid driver’s license.
• Able to travel to USA for training purposes.
• Strong mechanical skills and knowledge.
• Ability to read electrical schematics, use meter & troubleshoot electrical circuits.
• Good working knowledge of pneumatics (valves, air cylinders, etc.)
• Must be a good communicator (including written and verbal English)
• Self-driven to work alone and also in teams, when needed.
• Travel to customer site within assigned territory/region. – 70% travel
• Working knowledge MS Office Suite skills (word, excel, outlook and power point)

Desired Requirements:

• Working knowledge to verify inputs & outputs of a PLC and other analog components from HMI (Note: not required to program PLC or trouble shoot PLC programs)
• Experience in operating / maintaining packaging equipment or equivalent in dairy / juice industry.
• Possess a passport for possible international travel or the ability to obtain one within the first year of hire.