Field Service Technician

Total Power Limited; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

RRSP matching

Wellness spending accounts

Paid time off

Tuition reimbursement

Company vehicle

On-site parking

Job summary

Total Power Limited in Mississauga is seeking a Generator Field Service Technician to perform emergency service, preventive maintenance, and complex troubleshooting on customer generators. You will program, test, and connect transfer switches, diagnose engine-driven gensets, and communicate effectively with customers and the supervisor.

Qualified candidates have a minimum of 3 years’ experience, a Power Generation Diploma or equivalent, a valid Ontario license, and strong electrical/mechanical

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• Valid ON driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical troubleshooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Responsibilities

• Perform emergency service, preventative maintenance, repairs, troubleshooting for customer generators.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and troubleshoot generator sets and synchronizing controls.
• Conduct startups and load bank tests.
• Operate and diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships through professional communications.
• Maintain all company tools and materials, including inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports.

Skills

Customer service

Time management

Professional communication

MS Office

Education

Power Generation Diploma

Certified Mechanic with electrical skills

Licensed Electrician with mechanical skills

Tools

MS Office

Job description

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You’ll Do – The Role

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid ON driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of Ontario
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Comprehensive medical, dental, and vision benefits.
• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.