Field Service Technician

ZipRecruiter; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global aesthetic device company is seeking a Field Service Engineer based in Calgary, Alberta. This role involves extensive travel across Canada, focusing on the installation and maintenance of advanced medical technologies. The ideal candidate will have a strong background in electronics, excellent communication skills, and the ability to troubleshoot complex technical issues. Join a dynamic team dedicated to providing top-notch service to clients in the medical aesthetic field.

Qualifications

• Minimum 1 year applicable experience in similar industry.
• Must demonstrate excellent communication skills.
• Advanced skill levels in Microsoft Word, Excel, and Outlook.

Responsibilities

• Install, maintain, calibrate, repair and test electrical or electronic equipment.
• Complete work orders and compile maintenance reports using dedicated service software.
• Manage PM list ensuring all are complete according to schedule.

Skills

Communication

Troubleshooting

Teamwork

Adaptability

Education

AA Degree in Electronics

Tools

Oscilloscope

DMM

Power Supplies

Salesforce

Servicemax

Job description

Job Description

Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.

Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela’s world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of. These programs are supported by Candela’s global clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).

The Company’s headquarters are in Marlborough, Massachusetts, US, with and additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations and distributorship arrangements.

This job is 100% travel Monday to Friday covering primarily Ontario and Quebec with occasional travel to other provinces to provide back up support. The FSE will be based out of Calgary, Alberta, Canada

Specific Duties and Responsibilities:

• Install, maintain, calibrate, repair and test electrical or electronic equipment and instruments according to technical manuals and written instructions
• Possesses knowledge of standard test equipment, oscilloscopes, ohmmeters, ophirs as well as understanding of custom-made test equipment including automatic test equipment.
• Analyzes circuitry and physically check wiring and operation of various electronic parts, units and systems components necessary to locate and repair circuit or component equipment fault
• Complete work orders and compile maintenance reports using dedicated service software, Salesforce, Servicemax in a timely manner.
• Must demonstrate excellent communication skills with ability to support customers over the telephone
• Provide thorough troubleshooting with complex problems, and develop solutions
• Manage PM list and ensuring all are complete according to schedule.
• Maintains personal inventory and works with Logistics to ensure stock is replenished and defective parts are returned to Service Depot.

• Requirements and Qualifications:
• Minimum vocational training in electronics and AA Degree in Electronics
• Minimum 1 year applicable experience in similar industry with electrical and electronics background.
• Must have a valid Passport
• Must have a valid driver’s license and a reliable vehicle.
• System analysis and understanding is required.
• Ability to resolve complex technical issues and develop solutions
• Ability to work in a fast paced environment.
• Team oriented, proactive and enthusiastic.
• Excellent written and oral communication skills, with ability to communicate with all staff members and customers such as Doctors and Clinic Managers.
• Advanced skill levels in Microsoft Word, Excel, and Outlook
• Strong multi-tasking abilities
• Required experience with a ERP system; prefer experience with MFG (database)
• Must have mechanical assembly and soldering skills
• Attention to detail is required
• Ability to adapt to different product lines and environments
• Knowledge of Oscilloscope, DMM, Power Supplies and other test equipment
• Knowledge of components and circuits used in Surface Mount technology
• Willingness to learn

This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management.