Field Service Tech – Advanced Production Printing (Windsor)

Ricoh Canada Inc.

Windsor

On-site

CAD 65,000 - 90,000

Full time

14 days+
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Job summary

Ricoh Canada Inc. in Windsor, Ontario seeks a Production Service Technician to join a team delivering 24/7 maintenance on Ricoh high speed color inkjet presses, production color toner presses, and post-processing equipment at customer sites in Windsor, ON.

The role involves installs, diagnostics, repair and preventive maintenance; manages inventory and relationships; collaborates with sales for leads. Post-secondary technical education and relevant experience required; valid driver’s license

Qualifications

  • Post-Secondary Education in a technical field.
  • Minimum 3 years related experience; 2+ years as a Technology Service Consultant II.
  • 1 Industry Certification (CompTIA Net+ or CompTIA A+).

Responsibilities

  • Perform servicing, diagnostics, installation and repairs of Ricoh high speed color inkjet presses and related systems at Windsor, ON.
  • Manage inventory, territory, and customer relationships; meet productivity targets.
  • Escalate unresolved issues per service procedures and stay current on PPS systems.
  • Perform installations, deinstallations, relocations and on-site service on a 24/7 basis.

Skills

Electro-mechanical devices
Diagnostics
Customer service
Hardware troubleshooting
Read technical manuals
Teamwork
Time management

Education

Post-secondary technical education
CompTIA Net+ or CompTIA A+

Tools

Ricoh production printers
Hunkeler post-processing equipment
Digital front ends

Job description

Ricoh Canada Inc. in Windsor, Ontario seeks a Production Service Technician to join a team delivering 24/7 maintenance on Ricoh high speed color inkjet presses, production color toner presses, and post-processing equipment at customer sites in Windsor, ON.

The role involves installs, diagnostics, repair and preventive maintenance; manages inventory and relationships; collaborates with sales for leads. Post-secondary technical education and relevant experience required; valid driver’s license

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