Field Service Supervisor

Toromont Cat; Northwestern Ontario; On-site; CAD 75,000 - 95,000; Full time

Job summary

Une entreprise de premier plan dans le secteur de l'équipement recherche un Field Service Supervisor pour diriger une équipe dédiée au service à la clientèle. Le titulaire du poste sera responsable de la sécurité, de la satisfaction des clients et de l'amélioration continue des opérations de service. Joignez-vous à une entreprise où votre succès est valorisé et soutenu par des opportunités de développement de carrière.

Benefits

Environnement de travail sûr

Opportunités de formation interne

Calendrier flexible

Rémunération compétitive

Qualifications

• Minimum 5 ans d'expérience en position de leader de service.
• Capacité à encadrer et à former les membres de l'équipe.

Responsibilities

• Modèle des comportements de travail sûrs et sains.
• Fournir un service à la clientèle exemplaire.
• Former et évaluer les employés.

Skills

Leadership

Service à la clientèle

Amélioration continue

Education

Post-secondary education

Job description

Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable, and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Field Service Team, ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

As a Field Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best-in-class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously learn, grow, and develop with our Toromont team through our internal training programs geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model safe, environmentally sound, and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs, and initiatives
• Ensure all employees comply with established customer safety rules
• Provide excellent customer service as a key contact for field service requirements and work orders to maximize productivity
• Promote customer satisfaction, follow up on repairs, and collaborate with other departments to deliver high-level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Improve customer and employee satisfaction by initiating corrective procedures in field service operations
• Provide direction on the financial implications of work orders, including customer pay, warranties, claims, policies, and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions
• Encourage continuous improvement for field operations through regularly scheduled meetings and training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Maintain maintenance on the fleet of field service trucks
• Manage employees at off-site locations
• Work with a sense of urgency and foster team efforts to encourage growth

Must-haves for this role:

• Post-secondary education
• Minimum 5 years of experience in a service leader position

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology, and an outstanding customer experience. Through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!