Field Service Supervisor

Motion; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation pay

Sick leave

Job summary

Motion is seeking a Field Service Supervisor in Calgary to lead a field service team, ensuring work quality and safety while meeting customer requirements. You will oversee technicians, manage training, and ensure compliance with SOPs and Lean Six Sigma initiatives.

Ideal candidates bring an associate degree and at least five years of field service supervision experience, strong leadership, and excellent communication skills to coordinate jobs and drive service excellence in a fast-paced

Qualifications

• Typically requires an associate's degree and five or more years of related experience.
• Equivalent combination of education and experience acceptable.
• Lean Six Sigma knowledge is preferred.

Responsibilities

• Develops and implements best practices to drive growth.
• Schedules service jobs and assigns personnel.
• Ensures technicians have proper training and certifications.
• Monitors SOPs, KPI adherence, and Lean Six Sigma programs.
• Supports hiring and onboarding of Field Service Technicians.
• Maintains equipment and tools for field work.
• Tracks training and performance of technicians.

Skills

Team leadership

Communication

Problem solving

Field service knowledge

Interpersonal skills

Calm under pressure

Education

Associate degree

Job description

## Field Service SupervisorApply: On-Site: Calgary, AB: Full time: Posted Yesterday: R26\\_0000028043**SUMMARY**Under limited supervision, the Field Service supervisor functions as the lead of a fieldservice team and oversees technicians to ensure their work is performed effectively. TheSupervisor is involved in team decisions, hiring, training, and is required to make sure theteam follows all SOP’s, KPI’s and Lean Six Sigma programs.**JOB DUTIES*** Develops and implements best practices and procedures to enhance business growth.* Manages service personnel to ensure they meet customer’s expectations and requirements.* Ensures that every technician has the proper training and certifications to meet the needs of the job.* Schedules service jobs and assigns personnel to specific jobs and duties.* Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.* Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.* Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.* Participates with Manager in hiring new Field Service Technicians.* Tracks all training for each technician.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.**KNOWLEDGE, SKILLS, ABILITIES*** Specific knowledge of field service duties required* Ability to work with the team in the field when the need arises* Ability to maintain a positive attitude and productive, driven work ethic required* Strong interpersonal, analytical, and problem-solving skill required* Ability to remain calm and clear-headed in an emergency required* Good communication skills required**PHYSICAL DEMANDS*** Push/pull up to 50 pounds* Lift/carry up to 50 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**LICENSES & CERTIFICATIONS*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY*** 5-10 Indirect Reports* 2-5 Direct Reports**COMPANY INFORMATION**Motion offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.