Field Service Representative - Contract

The-Hillman-Group; Edmonton; On-site; CAD 34,000 - 52,000; Full time

Job summary

The Hillman Group in Edmonton, Canada, is seeking a Detailer to provide hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring stock levels and resolving day-to-day store issues.

This is a 12-month contract position. The Detailer will visit stores weekly to merchandise inventory, process orders, and liaise with Hillman Canada head office, traveling within the designated region. A safety-minded, team-oriented approach is essential.

Qualifications

• 1-3 years in a retail/big box environment or related experience.
• Proficient in MS Excel and Outlook.
• Strong communication and organizational skills.

Responsibilities

• Visit designated stores weekly to merchandise inventory and maintain housekeeping.
• Prepare and process new orders using company equipment.
• Liaise between designated stores and Hillman Canada head office.
• Travel between stores in the region.
• Follow safety rules and work in a safe manner.

Skills

MS Excel

MS Outlook

Strong communication

Problem solving

Teamwork

Organizational skills

Analytical thinking

Continuous learning

Education

1-3 years retail/big box experience

Tools

MS Excel

MS Outlook

Job description

Job Summary

The Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

12-month contract position

Essential Job Functions *

• Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
• Prepares & processes new orders using company issued equipment.
• Brings issues and discrepancies to the attention of the appointed store representative.
• Works as liaison between designated stores and Hillman Canada head office.
• Travel between stores in selected region.
• Performs other tasks as assigned by management.
• Follow the store safety rules, and work in a safe and healthy manner

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 1-3 years in a retail/big box environment or related experience

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal
• Effectiveness Problem-solving and Decision‑making
• Teamwork, Creativity, and Innovation Continuous Professional Development

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