Field Service Representative - Part-time

Hillman Group; Cranbrook; Hybrid; CAD 32,000 - 46,000; Full time

Job summary

Hillman Group Canada seeks a Detailer to provide hands-on service at Big Box Retail stores, setting up H. Paulin brand displays, ensuring stock levels, and resolving daily store issues. You will support store operations across the region with attention to safety and efficiency.

Ideal candidates have 1–3 years in retail/vendor environments, strong Excel/Outlook skills, and a collaborative mindset. Travel between stores within the region is required.

Qualifications

• 1-3 years in a retail vendor or big box environment or related experience.

Responsibilities

• Visit designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
• Prepares & processes new orders using company issued equipment.
• Raises issues and discrepancies to the appointed store representative.
• Acts as liaison between designated stores and Hillman Canada head office.
• Travel between stores in selected region.
• Performs other tasks as assigned by management.
• Follow store safety rules and work in a safe and healthy manner.

Skills

MS Excel

MS Outlook

MS Office

Customer service

Communication

Problem solving

Teamwork

Tools

Shop floor software

Job description

Job Summary

The Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions *

• Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
• Prepares & processes new orders using company issued equipment.
• Brings issues and discrepancies to the attention of the appointed store representative.
• Works as liaison between designated stores and Hillman Canada head office.
• Travel between stores in selected region.
• Performs other tasks as assigned by management.
• Follow the store safety rules, and work in a safe and healthy manner

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal
• Effectiveness Problem-solving and Decision-making
• Teamwork, Creativity, and Innovation Continuous Professional Development

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