Field Service Representative

The-Hillman-Group; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Hillman Group Canada seeks a Detailer to provide hands-on service to Big Box Retail stores, setting up H. Paulin displays, ensuring stock levels and resolving day-to-day store issues.

You will visit stores weekly for merchandising, process orders, and coordinate with the Hillman Canada head office while traveling regionally to support coverage.

Qualifications

• 1-3 years in a retail vendor or big box environment or related experience.
• Proficiency in MS Excel and Outlook.
• Strong communication and problem-solving abilities.

Responsibilities

• Visit designated stores weekly, merchandising inventory and housekeeping duties.
• Prepare and process new orders using company equipment.
• Highlight issues to the assigned store representative.
• Act as liaison between stores and Hillman Canada head office.
• Travel between stores in the region.
• Follow safety rules and participate in safety program activities.

Skills

MS Excel

MS Outlook

Strategic thinking

Communication skills

Problem solving

Teamwork

Job description

Job Summary

The Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions *

• Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
• Prepares & processes new orders using company issued equipment.
• Brings issues and discrepancies to the attention of the appointed store representative.
• Works as liaison between designated stores and Hillman Canada head office.
• Travel between stores in selected region.
• Performs other tasks as assigned by management.
• Follow the store safety rules, and work in a safe and healthy manner

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal
• Effectiveness Problem-solving and Decision-making
• Teamwork, Creativity, and Innovation Continuous Professional Development

Operational Equipment

• N/A

Work Environment and Physical Demands

Work Environment

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Physical Demands

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