Field Service Representative (Canada Detailers)

Russell Cellular; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Representative to enhance customer experiences in retail environments. This role involves hands-on service to major retail stores, ensuring product displays are set up, stock levels are maintained, and any issues are promptly addressed. The ideal candidate will possess excellent communication and problem-solving skills, with a strong focus on teamwork and organizational effectiveness. Join a dynamic team that values collaboration and innovation in a supportive work culture where your contributions will make a real impact. If you thrive in a fast-paced environment and enjoy working with diverse teams, this opportunity is perfect for you.

Qualifications

• Experience in a retail vendor or big box environment is essential.
• Strong computer skills, especially in MS Excel and Outlook.

Responsibilities

• Visit stores weekly, merchandising inventory and ensuring stock levels.
• Serve as a liaison between stores and head office, resolving issues.

Skills

MS Office

Communication Skills

Problem Solving

Teamwork

Organizational Skills

Education

1-3 years in retail vendor or big box environment

Tools

MS Excel

MS Outlook

Job description

Field Service Representative (Canada Detailers)

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Field Service Representative / Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions

1. Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
2. Prepares & processes new orders using company issued equipment.
3. Brings issues and discrepancies to the attention of the appointed store representative.
4. Works as liaison between designated stores and Hillman Canada head office.
5. Travel between stores in selected region.
6. Performs other tasks as assigned by management.
7. Follow the store safety rules, and work in a safe and healthy manner.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience.

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal Effectiveness
• Problem-solving and Decision-making
• Teamwork, Creativity, and Innovation Continuous Professional Development

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC