Field Service Representative (Canada Detailers)

The Hillman Group, Inc.; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Representative to enhance customer satisfaction in retail environments. This role involves visiting various big box stores to manage product displays, ensure stock levels, and address customer concerns. The ideal candidate will possess strong problem-solving skills and a knack for communication, ensuring a seamless experience for both customers and store representatives. Join a collaborative team dedicated to excellence and customer service, where your contributions will be valued and recognized. If you're passionate about retail and enjoy hands-on work, this opportunity is perfect for you!

Qualifications

• Experience in retail vendor or big box environment is essential.
• Strong computer skills, especially in MS Office applications.

Responsibilities

• Visit stores weekly to manage inventory and ensure displays are set up.
• Act as a liaison between stores and head office, resolving issues.

Skills

Excellent computer skills (MS Office)

Strategic thinking

Communication skills

Problem-solving

Interpersonal skills

Organizational skills

Education

1-3 years in a retail vendor or big box environment

Tools

MS Excel

MS Outlook

Job description

Field Service Representative (Canada Detailers)

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Field Service Representative / Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions

1. Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
2. Prepares & processes new orders using company issued equipment.
3. Brings issues and discrepancies to the attention of the appointed store representative.
4. Works as liaison between designated stores and Hillman Canada head office.
5. Travel between stores in selected region.
6. Performs other tasks as assigned by management.
7. Follow the store safety rules, and work in a safe and healthy manner.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience.

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal Effectiveness
• Problem-solving and Decision-making
• Teamwork, Creativity, and Innovation Continuous Professional Development

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC