Field Service Representative (Canada Detailers)

Hillman; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Representative to enhance customer experience in Big Box Retail stores. This role involves setting up displays, managing stock levels, and resolving customer issues. The ideal candidate will thrive in a dynamic environment, showcasing excellent communication and problem-solving skills while working collaboratively with store teams. Join a dedicated group of professionals committed to delivering quality service and fostering a positive work atmosphere. If you're passionate about retail and enjoy hands-on work, this opportunity is perfect for you!

Qualifications

• 1-3 years of experience in a retail vendor or big box environment.
• Strong computer skills, particularly in MS Office, Excel, and Outlook.

Responsibilities

• Visit stores weekly to manage inventory and maintain displays.
• Serve as a liaison between stores and head office, addressing issues.

Skills

MS Office

Excellent communication

Problem-solving

Teamwork

Organizational skills

Education

1-3 years in retail vendor or big box environment

Tools

MS Excel

MS Outlook

Job description

Field Service Representative (Canada Detailers)

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Field Service Representative / Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions

1. Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
2. Prepares & processes new orders using company issued equipment.
3. Brings issues and discrepancies to the attention of the appointed store representative.
4. Works as liaison between designated stores and Hillman Canada head office.
5. Travel between stores in selected region.
6. Performs other tasks as assigned by management.
7. Follow the store safety rules, and work in a safe and healthy manner.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience.

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness.
• Planning and Results Orientation.
• Customer Focus Leadership Communication and Interpersonal Effectiveness.
• Problem-solving and Decision-making.
• Teamwork, Creativity, and Innovation Continuous Professional Development.

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC