Field Service Representative - 1 year Contract

Medtronic; Brampton; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Flexible benefits package

Job summary

Medtronic Canada is seeking a Field Service Rep II to provide on-site technical support for a range of medical equipment. The role includes installation, maintenance, repair, and testing at customer sites, with travel to the US for training as required.

Qualified candidates will have a minimum of 2 years of relevant experience and a high school diploma or equivalent; vocational or technical certification is preferred. This position offers a competitive salary and benefits package in Canada.

Qualifications

• Minimum of 2 years of relevant field service experience.
• High school diploma or equivalent; vocational/technical certification as applicable by country.
• Willingness to travel to the US for training.

Responsibilities

• Installs, operates, maintains, repairs and modifies equipment.
• Performs maintenance and technical support on products at customer locations.
• Analyzes and evaluates product performance and reliability.
• Troubleshoots malfunctions to minimize downtime.
• Installs, upgrades and removes products ensuring field changes are coordinated.
• Maintains effective communication with customers.

Skills

Equipment installation

Troubleshooting

Customer communication

On-site service

Education

High school diploma or equivalent (US)

Vocational/technical education or certification (other countries)

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first – developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Field Service Rep II provides technical support in the Field on a variety of equipment, including install, repair and testing.

PLEASE NOTE: The role requires travel to the US for training purposes. Must be eligible to travel.

Responsibilities may include the following and other duties may be assigned.

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.

Salary range: $55,120 - $68,900

Please Note

• We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
• This posting reflects a current, genuine vacancy that we are actively recruiting to fill.

TECHNICIAN SUPPORT CAREER STREAM:

Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. For higher levels, may suggest and/or make improvements to optimize work processes.

DIFFERENTIATING FACTORS

Autonomy:

Established and productive individual contributor, working under moderate supervision.

Performs tests, interprets data and develops reports.

Organizational Impact:

Performs intermediate technical activities requiring judgment and decision-making.

Work consists of technical tasks that are typically routine.

Innovation and Complexity:

Technical problems faced are generally routine, but may require interpretation of procedures or policies to resolve problems.

May be required to highlight areas of concerns/problems in own job area.

Communication and Influence:

Communicates typically with internal contacts.

Obtains and provides technical information requiring some explanation or interpretation.

Leadership and Talent Management:

May provide guidance and assistance to new or entry level employees.

Required Knowledge and Experience:

Requires minimum of 2 years of relevant experience.

Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).

Physical Job Requirements

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.