Field Service Representative

Siemens Healthineers AG; Ottawa; On-site; CAD 63,000 - 90,000; Full time

Job summary

Siemens Healthineers in Ottawa, Ontario is seeking a Field Service Representative responsible for executing service activities including installations, maintenance, and repairs in CT and XP modalities. The role is based in the Ottawa area and requires coordinating with the Customer Care Centre to ensure proper service delivery.

Ideal candidates have technical training with electronics/biomedical backgrounds, strong communication, and the ability to travel domestically and internationally.

Qualifications

• Technical training with a college diploma in electronics or biomedical fields.
• CT/XP modality knowledge is an asset.
• Long-term experience in medical services; regional languages and communication training are a plus.
• Valid driver’s license is required.

Responsibilities

• Perform installations, start-ups, maintenance, repairs and updates of products in area of expertise, with supervision as needed.
• Communicate and accept all directives from the Customer Care Service Center.
• Support SERVOR service process and ensure optimal performance in related activities.
• Escalate incidents to the Regional Support Center per defined parameters.
• Inform Customer Care Center on escalations.
• Document and report customer complaints with proper documentation to Customer Care Centre.
• Ensure proper use of tools and test equipment and report usage on service reports.
• Comply with national/local regulations and Siemens Healthcare safety/operational guidelines.

Skills

Technical training

Electronics knowledge

Biomedical knowledge

CT XP modality

Valid driver’s license

Travel readiness

Education

College Diploma in Electronics or Biomedical

Job description

Job Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Come and join our global team as a Field Service Representative who will be responsible for the execution of all service activities assigned, which are coordinated via the Customer Care Centre, in an adequate and appropriate manner, with a focus on CT and XP modalities. This role will be based in the Ottawa, Ontario Area.

As a Field Service Representative you will be responsible for:

• Performing installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
• Communicating and accept all operative direction from the Customer Care Service Center
• Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
• Escalating incidents directly to the "Regional Support Center" (RSC) according to the defined parameters
• Informing Customer Care Center on all escalation issues
• Reporting any customer complaints with proper documentation to the Customer Care Centre
• Ensuring the proper use of tool & test equipment and report the usage on any related service report.
• Complying to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

You are/have:

• Able to multitask and work in a fast-paced environment
• Accurate and displays strong attention to details
• Demonstrates ownership and accountability
• Exceptional communication skillsExcellent planning, critical thinking and time management skills

Required skills to have for the success of this role:

• Technical training usually with College Diploma in Electronics or Biomedical areas
• Detailed product knowledge (certified). CT and XP modality knowledge would be an asset
• Long term experience within medical services, regional languages, communication training
• Communication capability, organizational capability
• Valid driver’s license
• Must have valid passport Clearance to travel domestically and internationally for training purposes (without restrictions)

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

The expected compensation for this position is: $62,500 - $89,500. Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements). This information is provided per required laws and regulations.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.