Field Service Representative

onehealthineers; Ottawa; On-site; CAD 63,000 - 90,000; Full time

Job summary

Siemens Healthineers is seeking a Field Service Representative based in the Ottawa, Ontario area. You will execute service activities for CT and XP modalities under the guidance of the Customer Care Centre, performing installations, maintenance, and updates with a focus on customer satisfaction and safety.

Key qualifications include a college diploma in electronics or biomedical fields, a valid passport, a valid driver's license, and the ability to travel domestically and internationally for

Qualifications

• Technical training usually with College Diploma in Electronics or Biomedical areas.
• CT and XP modality knowledge would be an asset.
• Clearance to travel domestically and internationally for training purposes.

Responsibilities

• Perform installations, start-ups, maintenance, repairs and updates of products within area of expertise.
• Communicate and accept operative direction from the Customer Care Service Center.
• Support the SERVOR Service process and ensure optimal performance in all process activities.
• Escalate incidents to the Regional Support Center as defined.
• Inform Customer Care Center on all escalation issues and document customer complaints.
• Ensure proper use of tools and test equipment and report usage on service reports.
• Comply with national/local regulations, safety standards, and Siemens Healthcare guidelines.

Skills

Valid driver's license

Willing to travel

Education

College Diploma in Electronics or Biomedical areas

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Job Description

Come and join our global team as a Field Service Representative who will be responsible for the execution of all service activities assigned, which are coordinated via the Customer Care Centre, in an adequate and appropriate manner, with a focus on CT and XP modalities. This role will be based in the Ottawa, Ontario Area. As a Field Service Representative you will be responsible for:

Responsibilities

• Performing installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
• Communicating and accept all operative direction from the Customer Care Service Center
• Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
• Escalating incidents directly to the "Regional Support Center" (RSC) according to the defined parameters
• Informing Customer Care Center on all escalation issues
• Reporting any customer complaints with proper documentation to the Customer Care Centre
• Ensuring the proper use of tool & test equipment and report the usage on any related service report.
• Complying to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

Candidate Profile

• Able to multitask and work in a fast-paced environment
• Accurate and displays strong attention to details
• Demonstrates ownership and accountability
• Exceptional communication skills
• Excellent planning, critical thinking and time management skills

Required Skills

• Technical training usually with College Diploma in Electronics or Biomedical areas
• Detailed product knowledge (certified). CT and XP modality knowledge would be an asset
• Long term experience within medical services, regional languages, communication training
• Communication capability, organizational capability
• Valid driver's license
• Must have valid passport
• Clearance to travel domestically and internationally for training purposes (without restrictions)

About Us

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Salary & Benefits

$62,500 - $89,500

Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).

This information is provided per required laws and regulations.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identificat