Field Service Representative

QUINTESSENTIAL BRANDS UK GROUP LTD; Ottawa; On-site; CAD 140,667 - 161,767; Full time

Job summary

Marshall Land Systems is seeking a Field Service Representative in Ottawa, ON. You will provide on-site customer support, diagnose faults, and perform repairs on military equipment, with travel to Canada and abroad as needed.

Reporting to the Senior Manager, Support Maintenance, you will execute planned and reactive maintenance, generate inspection reports, and collaborate across teams to ensure operational readiness and high-quality service.

Qualifications

• At least 5 years relevant work experience, preferably in technical field work.
• Knowledge of 3‑phase electrical installations.
• Competence in electrical systems associated with military equipment/systems.
• Able to generate and complete electrical and mechanical survey reports to required standards.
• Able to understand and work to engineering drawings and data.
• Willingness to travel domestically and internationally; valid driver’s license.
• Must be eligible to meet export control and security requirements in Canada.

Responsibilities

• Carry out inspections and testing of projects using drawings to standards.
• Carry out repairs and modifications on military equipment and systems.
• Perform maintenance, fault investigations and diagnostics on MLS products.
• Implement repairs and modifications to electrical and mechanical systems.
• Travel to customer sites within Canada and internationally as required.
• Generate accurate inspection reports in approved formats and timescales.
• Collaborate with other teams to ensure on-time, high-quality project delivery.

Skills

Electrical fault diagnosis

Troubleshooting skills

Documentation

Time management

Tools

Electrical test equipment

Job description

• Location 141 Laurier Ave W #900,Ottawa, ON, K1P 5J4,Canada
• Base Pay $100 000.00 - $115 000.00 / Year
• Employee Type Employee

Marshall Land Systems is seeking a Field Service Representative to join our team in Ottawa, ON. Reporting to the Senior Manager, Support Maintenance, the Field Service Representative will be responsible for providing on-site customer support, performing fault diagnosis and repairs, and executing both reactive and planned maintenance activities for in-service equipment.

This role will also provide technical support to Marshall Land Systems’ production and specialist project teams as required, ensuring the successful delivery of customer solutions and operational readiness.

Responsibilities

• Carry out inspections and testing of projects using engineering drawings and associated design data to standards.
• Carry out repairs and modifications on military equipment and systems.
• Undertake scheduled and ad hoc electrical/mechanical maintenance, fault investigations and diagnostics of products on the full portfolio of MLS supported products.
• Implement repairs & modifications to electrical, electromechanical and mechanical systems.
• Work across business functions supporting other areas of MLS ensuring all projects and taskings are delivered on time, within budget and to the highest quality standard.
• Work in accordance with Health & Safety management systems and policies and undertake risk assessments pertaining to MLS systems at customer sites.
• Understand customer requirements, providing a positive image of MLS whilst promoting its capabilities.
• Work with the Training Team to provide support and guidance of equipment to end-users.
• Generate and submit accurate inspection reports, in agreed formats and timescales.
• Understand and adhere to all MLS processes and procedures.
• Good understanding of engineering principles to interact effectively with Design Engineers.
• Proven commitment to delivering excellence.
• Respond to practical queries using initiative and judgement to provide a customer‑orientated service to internal and external stakeholders.
• Travel at short notice to carry out inspections and repairs in Canada, as well as internationally (as assigned), and potentially in military operational areas.
• Other duties as assigned.

Qualifications / Desired Skills

• At least 5 years relevant work experience, preferably in technical field work or as a technologist.
• Knowledge of 3‑phase electrical installations.
• Competence in electrical systems associated with military Equipment/Systems highly desirable.
• Able to generate and complete relevant documentation including electrical and mechanical survey reports to required standards.
• Able to understand and work to engineering drawings and associated design data.
• Ability to work alone at customer locations or as part of a team within the production environment with the ability to interact effectively within both groups.
• Effective problem solving and troubleshooting skills.
• Excellent time management and administrative skills.
• Good understanding of engineering and engineering hygiene principles sufficient to be able to interface effectively with Design Engineers.
• Desirably able to set up & operate generators including Field Electrical Power Supplies (FEPS).
• Be qualified to carry out inspections.
• Proven commitment to delivering excellence.
• Valid driver’s license.
• Must be able to travel domestically and internationally; willingness to work in operational areas if necessary.
• Must be eligible to meet the requirements of export control regulations and security regulations, including the Canadian Controlled Goods Program and Canadian government security requirements.

Additional Information

The salary range for this position is $100,000 to $115,000 commensurate on qualifications and work experience.