Field Service Representative

422s Siemens Healthcare Limited; Eastern Ontario; Hybrid; CAD 63,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits plan

Defined Contribution Pension Plan

RRSP matching contributions

Generous vacation and paid time off

Job summary

Siemens Healthineers Canada is seeking a Field Service Representative for Lab Diagnostics. This remote role is based in Eastern Ontario and requires extensive travel to customer sites to install, troubleshoot, and service hospital diagnostic equipment.

You will train operators, manage territory finances, and maintain strong customer relationships while ensuring equipment performance and uptime across the region.

Qualifications

• Diploma in Biomedical Technology, Electronics, or Electrical Technologies.
• 2+ years of field service experience in a biomedical setting.
• Strong mechanical and technical ability with problem-solving under pressure.

Responsibilities

• Install, troubleshoot, repair, and perform preventive maintenance on Siemens Lab Diagnostics equipment at customer sites.
• Provide training to operators to ensure optimal system performance and customer satisfaction.
• Manage territory financials including revenue, expenses, and inventory; travel as needed.

Skills

Technical field service experience

Mechanical and technical ability

IT networking skills

Customer-centric mindset

Organization and time management

Critical thinking

Valid driver’s license

Passport

Travel readiness

Education

Biomedical Technology/Electronics or Electrical Electronics Technologist or equivalent diploma

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Come and join our global team as a Field Service Representative (Lab Diagnostics) working with our hospital diagnostic laboratory equipment, reporting to the Regional Service Manager, this role will execute all service activities assigned in an adequate and appropriate manner. This is a remote role, based in Eastern Ontario requiring extensive travel to support our customer needs.

You will be responsible for:

• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Lab Diagnostic equipment at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Required skills to have for the success of this role:

• Biomedical Technology/Electronics or Electrical Electronics Technologist or equivalent diploma
• 2+ years technical field service experience needed
• Strong mechanical and technical ability and experience
• Solid computer skills with understanding of IT and Networking
• Consistent customer-centric mindset
• Organization, prioritization, and time management mastery
• Critical thinking and problem-solving abilities under pressure
• Valid driver’s license
• Must have valid passport
• Clearance to travel domestically and internationally for training purposes (without restrictions)

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

The expected compensation for this position is:

The expected compensation for this position is: $62,500 - $89,500 Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• a flexible benefits plan
• Defined Contribution Pension Plan
• Registered Retirement Savings Plan matching contributions
• a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements)

Equal Employment Opportunity Statement:

Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility:

Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. By submitting personal information to Siemens Healthineers or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice here.

To all recruitment agencies:

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.