Field Service Representative

Becton Dickinson; Mississauga; Remote; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to provide exceptional on-site support for complex diagnostic laboratory instruments. This role demands a blend of technical expertise and strong interpersonal skills to ensure customer satisfaction and effective problem resolution. The ideal candidate will thrive in a dynamic environment, with opportunities for travel and professional growth. Join a team that values innovation and collaboration, where your contributions will directly impact the future of healthcare. If you are passionate about making a difference and ready to embrace new challenges, this position is perfect for you.

Benefits

Flexible Work Arrangements

Training Opportunities

Health Benefits

Employee Development Programs

Qualifications

• 2+ years of experience in a Field Service role in the medical device field.
• Fluent in English and proficient in MS Office tools.

Responsibilities

• Provide on-site support and service for diagnostic laboratory instruments.
• Complete service documentation and maintain inventory.
• Travel up to 60% for customer support and training.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Analytical Skills

Technical Troubleshooting

Adaptability

Education

Bachelors in Biomedical Engineering

Technical Diploma in Electrical Engineering

Tools

MS Office

Diagnostic Laboratory Instrumentation

Job description

Field Service Representative page is loaded

Field Service Representative

Apply remote type Field locations CAN Mississauga - Derry Road West CAN - Ontario - Toronto time type Full time posted on Posted 2 Days Ago job requisition id R-507904

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Field Service Representative is responsible for providing on-site support to BD customers. That includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, and removals. In addition, after hours, holiday and weekend support may be required by phone and/or on-site.

Responsibilities

• Mississauga, Ontario (Greater Toronto Area) position providing multi-platform service support throughout the province, and Eastern Canada.
• Install and service complex diagnostic laboratory instrumentation, with minimum direct supervision, in response to scheduled and emergency customer requests, as dispatched, in accordance with current ISO and GMP standards.
• Flexibility to travel up to 60% of time outside of core territory, based upon business needs.
• Complete all service documentation as required by the position function, or as requested by other business functions, in accordance with current GMP requirements.
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Provide follow-up to customers who have recently been provided service, to verify instrument functionality and customer satisfaction.
• Properly maintain trunk stock inventory within limits established by Recommended Spare Parts List.
• Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.
• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
• Maintain and utilize company vehicle as prescribed by car policy requirements, including vehicle service maintenance, cleanliness, and organization at all times.
• Complete all administrative requirements of the position within expected time frames.
• Provide on-call phone and on-site support per published schedules, or on short-notice, as required in support of business needs.
• Attend training in the United States and Europe on assigned BD instruments as needed.
• Support an inclusive and diverse work environment.
• Working environments will include CL/BSL 3/3+ level labs.

Education and experience:

• Bachelors or Technical Diploma in Biomedical or electrical engineering technology, or other relevant training.
• Two (2) or more years corporate experience in a Field Service role in the medical device field required.
• Fluent in English (read, write, speak).

• Understands and applies a disciplined troubleshooting methodology when interfacing with customers on advanced technical issues.
• Proficient with MS Office tools such as Outlook, Word, Excel, PowerPoint, etc.
• Primary territory is Greater Toronto Area, and Maritime Provinces, with back-up of other territories as required.
• Must be highly mobile, flexible, able and willing to travel outside of Ontario as needed and on short notice.
• Attend training on assigned BD instruments as requested.
• Must be able to travel and obtain a travel visa to the US for training purposes for 1-3 weeks at a time within first 24 months of employment and periodically thereafter per product line or as otherwise required.
• Possess and maintain a valid driver's license and a clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.
• Able to lift a minimum of 70 lbs, and work on your feet for extended periods. This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting.

Knowledge and Skills:

• Demonstrates excellent interpersonal skills, solid organizational, prioritization skills and a passion for providing excellent service.
• Ability to multi-task and be adaptable to changing business environments.
• Strong analytical and problem-solving skills.
• Comfortable working in a cross-functional dynamic team environment.
• Ability to work independently and as part of a team.
• Experience with optics (lasers/detectors), fluidics, and pneumatics is an asset.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.