Field Service Representative

Senstar; Carp; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in security technology is seeking a Field Services Representative in Ottawa. This role involves providing technical assistance during product installations while traveling domestically and internationally. Ideal candidates are technologically inclined with a background in electrical technology or related fields, along with excellent communication skills.

Benefits

Extensive training and development

Remote working environment

Competitive compensation program

Qualifications

• Knowledge of Network Protocols and Networking.
• Detail-oriented with summarization capabilities.
• Willing to travel, typically 60% of the time.

Responsibilities

• Provide in-field technical assistance during product delivery stages.
• Conduct product/site surveys and installations.
• Complete documentation involving customer site support.

Skills

Self-motivation

Technology Passion

Multitasking

Problem Solving

Communication

Education

Post-secondary education in electrical technology, electrical engineering, computer science or equivalent

Tools

Microsoft Operating Systems

Microsoft SQL databases

AutoCAD

Visio

Wireshark

Job description

A new opportunity has opened up on our Technical Services team for a Field Services Representative (FSR) to work out of the head office in Ottawa to assist global customers, integrators, dealers, installers and sales staff to ensure products are installed and commissioned in accordance with Senstar specifications and to ensure the best performance to meet the needs of the customer.

If you are keen on learning new technology, enjoy travelling and meeting new people, then please introduce yourself.

KEY RESPONSIBILITIES

Field Service ( Total : 80%)

• Provide in-field technical assistance throughout the various stages of product delivery, including pre-sales consultation, integrator and dealer / installer liaison, system installation, commissioning and support, and on-site troubleshooting. ( 65%)
• Conduct product or systems site surveys and installations (indoors and outdoors), including site debugging or maintenance. (5%)
• Travel extensively both domestically and internationally. (5%)
• Solve difficult product problems to the most detailed level, using laboratory test instruments. (2.5%)
• Create project files, databases, and back-up. (2.5%)

Product Information, Instruction and Documentation ( Total : 20% )

• Complete all required documentation involving customer site support, including trip reports, maintenance plans, and update of internal customer databases and expense statements. ( 5%)
• Communicate with Manufacturing and Engineering Teams information on product debugging faults and deficiencies. Reproduce issue in lab (2.5%)
• Plan, prepare, organize and executive product training courses for customers, dealers and internal staff, including preparation of necessary written materials. (5%)
• Provide technical / sales support in diverse areas, demonstrating thorough knowledge of all products. (2.5%)
• Action incoming calls, executing departmental procedures, quality assurance measures and initiatives. (2.5 %)
• Utilize Salesforce tool to ensure standard process during all sales stages. (2.5%)

WHAT YOU BRING

• High-level of self-motivation and initiative.
• Passion for technology.
• Ability to multitask and identify customer priorities.
• Post-secondary education in electrical technology, electrical engineering, computer science or equivalent.
• Knowledge of Microsoft Operating Systems and Microsoft SQL databases.
• Strong understanding of Network Protocols, and Networking in general.
• Knowledge of Data Storage Technologies (NAS / SAN / DAS).
• Understanding of electronics, components, and grounding.
• Knowledge of security industry, camera systems, security systems, access control, VMS, NVR, PIDS is an asset.
• Knowledge of serial data analyzers, cable fault locators, fiber optic power loss meters, fusion splicing.
• Knowledge of drawing software such as AutoCAD and Visio would be an asset.
• Demonstrated problem solving capability by conducting research and analysis.
• Detail-oriented with the ability to summarize important facts and information accurately.
• Capability to work in a team environment, keeping people informed and up-to-date on all relevant information.
• Excellent communication and listening skills in English. Effectively exchange and present information with internal and external contacts.
• Willing to be on-call as required by the business.
• Willing and able to travel, typically 60% travel is required.
• Must qualify for background clearances and L-1 visa or similar work authorizations for different countries and / or clients.

Additional Assets

• Microsoft Active Directory
• Microsoft SysInternals.
• Microsoft Visual Studio.
• Wireshark, or other network analysis tools.

WHAT SENSTAR OFFERS

• Extensive training and development
• Remote working environment
• Competitive compensation program
• Deep industry roots, with more than 40 years of experience and expertise
• An opportunity to work with a globally dispersed and supportive team of professionals who take pride in sharing technical knowledge and brainstorming solutions
• A continuous improvement mindset with innovation as the cornerstone. Product and process development, engineering and enhancements continually evolve to keep up with industry needs and demands

At Senstar, we are committed to building an inclusive and accessible environment that includes a variety of backgrounds, perspectives, and skills. We firmly believe, an accessible and inclusive workplace makes us stronger, more competitive, and innovative. Should you require an accommodation through any stage of the recruiting or hiring process please let us know.