Electromechanical Field Service Representative

Beyond Bilingual Inc.; Barrie; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in the food industry seeks a bilingual Service Technician to manage equipment repairs and installations. The role involves diagnosing technical issues with food equipment and ensuring customer satisfaction through effective problem-solving and innovation. The company offers competitive pay, full benefits, and a supportive work environment focused on employee wellness and development.

Benefits

Full benefits plan (Dental / Vision) – after 1 month

Company vehicle provided

Company Pension Plan with Company Match

2- or 3-weeks’ vacation

Wellness program

Qualifications

• 3 – 5 years’ experience in technical service-related work.
• Driver’s license with an impeccable driving record.
• Technicians must be able to travel to the USA for factory training.

Responsibilities

• Diagnosing and correcting malfunctions of food equipment.
• Performing field service tasks like calibrating and inspecting commercial kitchen equipment.
• Maintaining working knowledge of the latest modifications for equipment assigned.

Skills

Bilingual French and English

Mechanical aptitude

Electrical aptitude

Communication skills

Problem diagnosis

Education

Mechanical – Electrical – Electronic course

Job description

Location : REMOTE - Quebec City - candidate must live in the territory Or at the most : 45 minutes outside of the Territory

Hours : Monday to Friday 8 : 00 am 4 : 00 pm + Overtime

Excellent Salary!!! Client is flexible

Company information :

Our client is the leading supplier of equipment, systems and service in the food industry, Offering the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, ware washing and waste systems, and weighing, wrapping and labeling systems.

Scope of Position :

This position interfaces with other Service Technicians, Service Area Managers, Regional Service Manager, Parts Manager and Parts Department staff, Service Dispatchers, Service Data Entry staff and various Branch Sales and Service personnel in the resolution of equipment installations, equipment problems, Customer Relations and at times, Service Administration problems.

• Competitive pay
• Full benefits plan (Dental / Vision) – after 1 month
• Competitive Group Insurance Benefit Plans
• Company vehicle provided
• Wellness program
• Company Pension Plan / with Company Match
• Family environment
• Company provides laptop computer, cell phone, gas and mileage
• 407 transponders for sales visits only
• 2- or 3-weeks’ vacation

RESPONSIBILITIES and DUTIES :

• This position requires knowledge of service and repair techniques involving diagnosing and correcting malfunctions of Food Equipment and Retail Store equipment.
• This technician will perform field service consisting of adjusting, aligning, assembling, calibrating, inspecting, lubricating and testing commercial kitchen equipment.
• Problem diagnosis of electrical, mechanical, electronics, plumbing and gas fueled kitchen and retail store equipment troubleshooting, using innovation and common sense to remedy situations, enabling the customer to resume operation.
• Maintaining working knowledge of the latest modifications, retrofits, updates, etc. for equipment assigned to service.
• Assisting others in equipment installations or in performing major repairs
• Attending, completing service training schools and audiovisual field training, as required
• Assisting in obtaining service / preventative maintenance contracts
• Working overtime / be on standby as required

QUALIFICATIONS :

• Must speak fluent Bilingual French and English spoken and written
• Mechanical – Electrical – Electronic course
• Mechanical and electrical aptitude
• 3 – 5 years’ experience in technical service-related work
• Driver’s license with an impeccable driving record
• This position requires good communication skills to deal with erratic hour service calls / requests, including weekend and shift work
• Technicians must be able to travel to the USA (factory training).

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