Field Service Representative

Agilent Technologies; Calgary; Hybrid; CAD 84,000 - 131,000; Full time

Benefits offered by this job

Remote work option

Job summary

Agilent Technologies is seeking a Field Service Representative to install, optimize, and support hardware, software, and networks at customer sites. You will diagnose performance issues, perform maintenance, and advise on configurations to prevent downtime.

You will also train customers and other field engineers, with up to 25% travel, primarily in the Calgary area. A science degree and lab experience are required, with some remote work eligibility.

Qualifications

• Requires a science degree and 4+ years in a laboratory environment.
• Strong troubleshooting and problem-solving skills are essential.
• Willingness to travel up to 25%.

Responsibilities

• Installs and optimizes hardware/software at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Advises on preventive maintenance and configurations to improve performance.
• Proactively responds to potential equipment issues to prevent downtime.
• Delivers fully integrated solutions, including peripherals, OS and applications.
• Trains other field engineers and customers in the solutions.

Skills

Troubleshooting

Customer service

Communication

Travel readiness

Education

Science degree

Equivalent college degree with work experience

Tools

Agilent Instruments

Job description

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.

Successful candidate MUST live in the Calgary, Alberta area

Qualifications

• A post-secondary degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent College degree with Work experience.
• 4+ years of experience in laboratory environment working spectroscopy, GC, LC, and GCP.
• Experience with troubleshooting and problem solving is essential
• Experience with the Agilent Instruments is preferred but not essential
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers.
• Travel expectation is 25%.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support