Field Service Engineer III Chromatography/Mass Spectrometry (Research & Biotech) (Western Canada REMOTE)

ThermoFisher Scientific; Edmonton; Hybrid; CAD 76,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth opportunities

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer III to support Chromatography and Mass Spectrometry instrumentation across Western Canada. The role requires 5+ years of field service experience and extensive travel, with home base preferred in Alberta, Canada.

Responsibilities include installing, maintaining, troubleshooting, and repairing LC/GC and MS systems, delivering top-tier technical support, and coordinating service schedules in a fast-paced environment.

Qualifications

• 5+ years field service experience with analytical instrumentation.
• Experience across Chromatography and Mass Spectrometry platforms.
• Hands-on service experience across multiple platforms, GC/LC and MS.

Responsibilities

• Install, commission, troubleshoot, repair, calibrate and qualify Chromatography and Mass Spectrometry instrumentation.
• Perform preventive maintenance and emergency repairs to maximize instrument uptime.
• Deliver exceptional technical support and build trusted customer relationships.

Skills

Troubleshooting

Customer service

Independent work

English proficiency

Education

Diploma/Associate/Bachelor

Tools

GC/LC Chromatography

Mass Spectrometry

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer.

Discover Impactful Work

As an Engineer III, Field Service, you will deliver advanced technical service and support for Thermo Fisher Scientific's analytical instrumentation solutions, specializing in Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) (LC and GC) and Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main). You will install, maintain, troubleshoot, repair, qualify, and optimize analytical systems while building trusted customer relationships that maximize laboratory productivity and performance.

As part of the Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) & Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) Division (CMD), you will support a diverse portfolio of analytical instrumentation used by leading laboratories across academia, industry, healthcare, and government.

This role offers a high degree of autonomy and is best suited by an experienced field service engineer with a broad analytical instrumentation background across both Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) and Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) technologies who can quickly become a trusted technical resource for our customers.

Location/Territory

This is a remote, field-based position supporting customers in Western Canada (Alberta, British Columbia, and Saskatchewan) with home base preferred in Alberta.

Preference will be given to candidates currently residing in the Edmonton area. Candidates residing elsewhere in Canada who are willing to relocate to the Edmonton area prior to their start date will also be considered.

We are seeking to fill this position as soon as possible. Candidates must already be legally authorized to work in Canada at the time of application. Visa sponsorship and international relocation assistance are not available for this position.

Daily travel within the assigned territory is required, along with occasional overnight travel (approximately 50%) throughout Western Canada for customer support and training.

Initial and ongoing technical training is conducted primarily in the United States and requires international travel. Candidates must be eligible to travel to the U.S. for required training and business support.

A Day in the Life

• Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) and Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) instrumentation.

• Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime.

• Deliver exceptional technical support while building trusted customer relationships.

• Manage service schedules, complete documentation, and accurately close work orders using company systems.

• Complete required product training and maintain technical certifications.

• Work safely in customer laboratory environments while following Thermo Fisher Scientific and customer safety requirements.

• Collaborate with colleagues across the Service organization to provide technical support and share expertise.

• Represent Thermo Fisher Scientific professionally in every customer interaction.

Keys to Success

Education

• Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline.

• Laboratory or bench chemistry experience is considered an asset.

Experience

• 5+ years field service experience supporting analytical instrumentation or equivalent technical experience.

• Candidates with approximately five or more years of progressively responsible field service experience supporting analytical instrumentation are strongly preferred. Equivalent combinations of experience and demonstrated technical expertise across multiple Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) and Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) platforms will also be considered.

• The ideal candidate will bring technical expertise across both Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) and Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) instrumentation, with demonstrated experience supporting multiple platforms.

• Hands‑on service experience supporting at least three of the following technologies is strongly preferred, with experience spanning both Chromatography and Mass Spectrometry product lines:

• Chromatography (GC / LC)

• Mass Spectrometers (Quadrupole and High Resolution)

Knowledge, Skills & Abilities

• Strong troubleshooting, diagnostic, and problem-solving skills.

• Excellent customer service, communication, and organizational skills.

• Ability to work independently while managing multiple priorities in a fast-paced field environment.

• Professional proficiency in English (spoken and written) is required.

• Commitment to safety while working in customer laboratory environments.

Additional Requirements

• Valid Canadian driver's license with a safe driving record.

• Ability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment.

• Frequent travel throughout Canada with regular overnight travel as required.

• Must be eligible to travel internationally, including to the United States, for required training and business support. The successful candidate must be able to obtain and maintain all necessary travel documentation, including a valid passport.

What We Offer

At Thermo Fisher Scientific, you'll join a global team dedicated to advancing science and improving lives. We offer meaningful work, industry-leading technology, ongoing technical development, competitive compensation and benefits, and opportunities to grow your career while making a difference for customers around the world.

Compensation

The estimated annualized pay range for this position in Alberta is $76,400.00–$114,575.00.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.