Field Service Representative

Enersys Delaware Inc.; Calgary; On-site; CAD 52,000 - 78,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This role offers an exciting opportunity to work with cutting-edge energy solutions while traveling to various customer sites. You will be responsible for diagnosing and repairing equipment, ensuring customer satisfaction through effective communication and technical support. The position requires a blend of technical expertise and strong interpersonal skills, making it ideal for those who thrive in dynamic environments. Join a company committed to safety and professional development, where your contributions will make a real difference in the field of stored energy solutions.

Benefits

Quarterly Incentive Pay

Paid Holidays

Medical, Vision, and Dental Insurance

Life Insurance

Tuition Reimbursement

6% RRSP Employer Matching

Qualifications

• 1-2 years of relevant experience or equivalent technical education.
• Strong organizational skills and ability to interpret technical documents.

Responsibilities

• Travel to customer sites for installation and repair of equipment.
• Conduct training on safe equipment operation for team members.
• Perform preventative maintenance and maintain performance records.

Skills

Technical Problem Solving

Customer Interaction

Organizational Skills

Basic Math Skills

Safety Protocol Adherence

Education

Technical Education

1-2 Years Industry Experience

Tools

Forklift

Material Handling Equipment

Job description

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Our headquarters are located in Reading, PA, USA, with regional headquarters in Europe and Asia. We offer an extensive line of Motive Power and Energy Systems, complemented by a full range of integrated services and systems. With sales and service locations worldwide and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

• Quarterly Incentive Pay
• Paid Holidays
• Medical, vision, and dental
• Life Insurance, long-term disability, and a salary continuance plan
• Tuition reimbursement plan
• 6% RRSP employer matching program

Compensation Range: $52,100 - $77,900

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

The Field Service Technician plans and coordinates activities related to installing equipment, investigating and resolving customer reports of technical problems, and eliminating future operational or service difficulties.

Essential Duties and Responsibilities

1. Travel to customer sites to evaluate, diagnose, and repair equipment, including installation, repair, and preventative maintenance of batteries, chargers, and DC power distribution equipment.
2. Interact with all levels of people, both inside and outside the company.
3. Develop and conduct training on safe equipment operation, demonstrating skills to trainees, including team members and customers.
4. Perform preventative maintenance inspections and record data.
5. Replace defective parts, reassemble batteries, and fuse lead parts.
6. Diagnose and repair battery charging equipment.
7. Build batteries in the shop when required.
8. Remove and disassemble cells, inspect parts, and fill cells with acid solution, checking specific gravity as needed.
9. Wash, clean, and neutralize batteries at customer locations.
10. Operate material handling equipment per OSHA requirements.
11. Install new or modified equipment at customer facilities.
12. Perform inspections, analyze findings, and recommend repairs or replacements.
13. Coordinate problem resolution with technical support and other personnel.
14. Provide on-site technical assistance for troubleshooting and repairs.
15. Maintain records of performance reports.
16. Provide communication between the customer and the company to ensure effective service.
17. Download battery and charger data and use it for troubleshooting.
18. Maintain a safe, orderly, and clean working environment.
19. Follow all company policies and procedures related to warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000 standards.

Qualifications

To succeed as a Field Service Technician, candidates should meet the following requirements:

• 1-2 years of industry-related experience or equivalent technical education and experience.
• Ability to read, write, analyze, and interpret technical and business documents.
• Basic math skills including algebra and geometry.
• Must complete Enersys Canada Inc. Service Representative Training Course within 6-12 months and forklift training.
• Valid driver’s license with a safe driving record; must be at least 25 years old to drive a company vehicle.
• Strong organizational skills and professionalism.
• Willingness to travel overnight as needed.
• Ability to operate various company vehicles safely.
• Physical ability to lift up to 50 pounds, perform long periods of standing, and perform physical tasks such as bending and reaching.
• Willingness to wear PPE, work overtime, and work varying schedules including nights, weekends, and holidays.
• Awareness of risks associated with electrical shock and exposure to harmful materials, with adherence to safety protocols.

Work Environment

This role involves working in plant/warehouse environments with exposure to fumes, chemicals, electrical hazards, and varying weather conditions. Reasonable accommodations are available for individuals with disabilities.

General Job Requirements

• Willing to do overnight travel and operate forklifts.
• Able to differentiate colors and work in diverse environmental conditions.
• Responsible for wearing PPE and adhering to safety standards.
• Willing to be on-call and work overtime as required.

EnerSys is an equal opportunity employer, committed to diversity and inclusion in the workplace.