Field Service Operations Manager

Brandt; Kamloops; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive wages

Continuous learning

Advancement opportunities

Comprehensive benefits

Pension and RRSP

Job summary

Brandt is seeking a Service Manager to drive performance across our service network in Canada. You will lead branch service managers, develop plans to improve margins, billing accuracy, WIP, and warranty reimbursement.

The role requires 6-10 years of experience as a Service Manager for heavy equipment dealers, audit proficiency, and a track record of implementing 5S and Lean improvements. Proficiency with Microsoft Office and a customer-focused approach are essential.

Qualifications

• 6-10 years of experience as a Service Manager for a heavy equipment dealer.
• Ability to audit in compliance with company policies and procedures.
• Ability to develop business plans focused on providing superior customer service.

Responsibilities

• Collaborate with Service Managers to establish objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
• Identify key performance gaps and set measurable objectives in the following areas: Billing accuracy and timeliness; Work in Progress (WIP) management; Warranty reimbursement.
• Develop actionable performance improvement plans to enhance efficiency and effectiveness across service operations.
• Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
• Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
• Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
• Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
• Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.

Skills

Service Management

Leadership

Auditing

Business Planning

Microsoft Office

Customer Service

Education

Post-secondary education

Tools

Microsoft Office

Job description

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
• Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
• Billing accuracy and timeliness.
• Work in Progress (WIP) management.
• Warranty reimbursement
• Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
• Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
• Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
• Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
• Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
• Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
• Other duties as assigned.

What We Look For

• 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
• Clear understanding of how to audit in compliance with company policies and procedures.
• Ability to develop business plans with a focus on providing superior customer service.
• Ability to lead branch service managers in the benefits of following a structured business plan.
• Proficient in Microsoft Office applications.
• Relevant post-secondary education considered an asset.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Advancement opportunities within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.