Field Service Manager in Burlington

Energy Jobline ZR; Burlington; On-site; CAD 90,000 - 130,000; Full time

Job summary

Day Wireless Systems is seeking a Field Service Manager to lead field operations, supervise technicians, and drive service projects to on-time, on-budget completion across multiple sites. You will provide technical guidance, manage safety, and ensure high customer satisfaction.

The role requires a strong background in wireless communication systems, scalable project management, and excellent leadership abilities.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in field service operations, with supervisory or leadership role.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Responsibilities

• Supervise technical staff, including scheduling, training, and performance management.
• Oversee service teams and coordinate activities, resolving issues.
• Lead planning, execution, and completion of service projects within budgets and timelines.
• Provide technical guidance on troubleshooting and solutions.
• Maintain regular customer communication to ensure service satisfaction.
• Conduct inspections and audits for compliance with standards and regulations.
• Enforce safety protocols to ensure a safe working environment.
• Manage inventory levels and procurement for field operations.
• Document service activities and generate performance reports.
• Identify opportunities for process improvements and cost efficiencies.
• Implement best practices to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously.

Skills

Field service operations

Leadership

Wireless communications

Project management

Customer service

Scheduling

Budgeting

Team supervision

Microsoft Office

Education

Bachelor's degree

8+ years experience

FCC GROL or other certifications

Tools

Microsoft Office Suite

Job description

Job DescriptionJob Description

Position Overview:

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and providing exceptional customer service. The Field Service Manager will also work with the Area Services Managers or Operations Managers on business development, budget planning and financial reporting.

Roles & Responsibilities:

• Supervise technical staff: Provide leadership and direction to field service technicians, including scheduling, training, and performance management.
• Overseeing service teams, coordinating service activities, and resolve or elevate service issues.
• Project Management: Lead the planning, execution, and completion of service projects, ensuring adherence to project timelines, budgets, and quality standards.
• Technical Support: Serve as a technical resource for field service technicians, providing guidance on troubleshooting complex issues and implementing solutions.
• Customer Communication: Maintain regular communication with customers to understand their service needs, address concerns or inquiries, and ensure satisfaction with service delivery.
• Quality Assurance: Conduct inspections and audits of service work to ensure compliance with company standards, industry regulations, and customer requirements.
• Safety Compliance: Enforce safety protocols and procedures to promote a safe working environment for field service technicians and ensure compliance with occupational health and safety regulations.
• Inventory Management: Manage inventory levels of equipment, tools, and materials necessary for field service operations, coordinating procurement and replenishment as needed.
• Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and documentation of customer interactions. Prepare regular reports on service performance and key metrics.
• Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and cost savings.
• Implement best practices and initiatives to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously
• Plan schedule (crew schedule, customer contact, site access, contact subcontractor, inform supervisor, order parts) and manage logistics of job
• Manage financial results of individual jobs and overall department profit and loss statement
• Perform job walks and create bids to procure consistent and profitable work for the crews to perform

Education and/or Experience:

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in field service operations, with previous experience in a supervisory or leadership role.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Licenses, Certifications:

• Valid Driver’s license
• FCC GROL or other appropriate certifications

Company Overview:

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.

Founded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions.

Disclaimer:

Day Management Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to , , , , , , , veteran or status.

Company Description

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.

Founded in 1969, today we have 30 locations and 400 employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions.

Day Wireless stands by The Americans with Disabilities Act (ADA) which requires us as an employer to provide reasonable accommodations for individuals with disabilities, unless it would cause undue hardship.

Company DescriptionDay Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.
Founded in 1969, today we have 30 locations and 400 employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions.
Day Wireless stands by The Americans with Disabilities Act (ADA) which requires us as an employer to provide reasonable accommodations for individuals with disabilities, unless it would cause undue hardship.