Field Service Manager (HVACR)

Copeland Canada Inc.; Brantford; Hybrid; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Health, dental & vision premiums

HCSA

Pension plan

Paid vacation

Hybrid work arrangement

Job summary

Copeland Canada Inc. is seeking a Field Service Manager to lead our national Field Service team and oversee service delivery across Canada.

You will work with Sales, Technical Services, Contractors, Key Accounts and Customers to ensure safety, quality, responsiveness and satisfaction while aligning with growth objectives. You will guide recruitment, development, and engagement of field personnel, drive efficiency and performance metrics, and collaborate with Engineering and Product Management

Qualifications

• Bachelor's Degree, Diploma, or equivalent combination of education and industry experience.
• Minimum 7 years of experience within commercial refrigeration, HVACR, controls, or related technical industries.
• Minimum 3 years of people leadership experience managing technical service teams.
• Strong understanding of commercial refrigeration systems, controls, commissioning, and troubleshooting.
• Demonstrated experience leading customer-facing service organizations.
• Excellent leadership, communication, and relationship-building skills.
• Strong business acumen with experience managing budgets, workforce planning, and operational performance.
• Ability and authorization to work travel across Canada as required - sponsorship will not be provided for this opportunity.

Responsibilities

• Lead and develop a national team of Field Service Technicians and Technical Specialists.
• Oversee service delivery across Canada to ensure safety, quality, responsiveness, and customer satisfaction.
• Coach, mentor, and develop employees to support career growth and succession planning.
• Foster a culture of collaboration, innovation, safety, and continuous improvement.
• Manage recruitment, onboarding, performance reviews, and employee engagement initiatives.
• Oversee day-to-day field service operations across Canada and optimize scheduling, resources, and workloads.
• Build strong relationships with major contractors, retailers, consultants, and end users.
• Support strategic accounts through proactive service planning and relationship management.
• Provide leadership on refrigeration controls, CO2 systems, and monitoring solutions.

Skills

Leadership

Customer engagement

Budgeting

Workforce planning

Communication

Education

Bachelor's Degree or equivalent

Tools

Enterprise management systems

Facility management platforms

Monitoring solutions

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Field Service Manager, Canada

Lead the Future of Sustainable Refrigeration

Position Summary

This Field Service Manager is responsible for the leadership, performance, and development of Copeland Canada's Field Service team. This individual will oversee service delivery, technical support resources, customer engagement, workforce planning, safety compliance, and financial performance across Canada. Working closely with Sales, Technical Services, Contractors, Key Accounts, and Customers, the successful candidate will ensure that field operations support company growth objectives while maintaining the highest standards of safety, quality, responsiveness, and customer satisfaction.

Key Responsibilities

• Leadership & Team Development
  • Lead and develop a national team of Field Service Technicians and Technical Specialists.
  • Establish performance expectations and accountability measures aligned with company objectives.
  • Coach, mentor, and develop employees to support career growth and succession planning.
  • Foster a culture of collaboration, innovation, safety, and continuous improvement.
  • Manage recruitment, onboarding, performance reviews, and employee engagement initiatives.
• Service Operations Management
  • Oversee day-to-day field service operations across Canada.
  • Ensure timely and effective support of customer installations, startups, commissioning, troubleshooting, and emergency service activities.
  • Drive service efficiency through effective scheduling, resource allocation, workload balancing, and capacity planning.
  • Develop operational strategies to improve response times and customer satisfaction.
  • Monitor and report on service metrics, utilization, productivity, and performance trends.
• Customer & Contractor Engagement
  • Build and maintain strong relationships with major contractors, retailers, consultants, and end users.
  • Act as an escalation point for critical customer and technical issues.
  • Support strategic accounts through proactive service planning and relationship management.
  • Collaborate with sales teams to identify service growth opportunities and strengthen customer partnerships.
• Technical Leadership
  • Provide leadership and guidance on refrigeration controls, CO₂ systems, electronic controllers, monitoring solutions, and integrated facility management technologies.
  • Support field teams with complex technical troubleshooting and problem resolution.
  • Work closely with Engineering, Product Management, and Technical Support teams to resolve customer issues and communicate field feedback.
  • Ensure consistent execution of technical standards and best practices.
• Financial & Business Management
  • Manage departmental budgets and resources.
  • Monitor service revenues, costs, utilization rates, and profitability.
  • Identify opportunities to expand service offerings and increase customer value.
  • Support forecasting and workforce planning activities to align resources with future demand.
• Safety & Compliance
  • Promote and maintain a strong safety culture throughout the organization.
  • Ensure compliance with all company policies, regulatory requirements, and industry standards.
  • Lead safety initiatives, training programs, and continuous improvement efforts.
  • Maintain a focus on risk mitigation and operational excellence.

Qualifications

• Required Bachelor's Degree, Diploma, or equivalent combination of education and industry experience.
• Minimum 7 years of experience within commercial refrigeration, HVACR, controls, or related technical industries.
• Minimum 3 years of people leadership experience managing technical service teams.
• Strong understanding of commercial refrigeration systems, controls, commissioning, and troubleshooting.
• Demonstrated experience leading customer-facing service organizations.
• Excellent leadership, communication, and relationship-building skills.
• Strong business acumen with experience managing budgets, workforce planning, and operational performance.
• Ability and authorization to work travel across Canada as required - sponsorship will not be provided for this opportunity.

Preferred Experience

• Experience with CO₂ refrigeration systems and modern supermarket refrigeration technologies.
• Experience supporting national retail or grocery customers.
• Familiarity with electronic controls, enterprise management systems, and facility management platforms.
• Project management experience.
• Bilingual (English/French) is considered an asset.

What Success Looks Like

• Build a highly engaged, high-performing field service organization.
• Strengthen relationships with Canada's largest refrigeration contractors and retail customers.
• Improve service responsiveness, efficiency, and customer satisfaction.
• Support growth in Copeland's services business across refrigeration controls, monitoring, and sustainable refrigeration technologies.
• Create a culture that prioritizes employee development, teamwork, accountability, and safety.

Compensation, Benefits & Perks

• Base Salary: $120,000 - 150,000 CAD
• 100% employer-paid health, dental, and vision premiums
• Health Care Spending Account (HCSA)
• Defined Contribution Pension Plan with company contributions
• Paid Vacation
• Hybrid work arrangement following onboarding

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress.

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have an accommodation need, please contact Human Resources or [e-mail] to make appropriate arrangements.

No calls or agency requests please.

Learn more about us!