Application Support & Training Specialist – HVAC/R

Copeland; Brantford; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Hybrid work

Pension plan

Flexible travel

Job summary

Copeland in Brantford, ON seeks an Application Support & Training Specialist to support OEMs, wholesalers, and end users with HVAC/R product applications and training. The role combines technical support, training program delivery, and customer engagement to advance Copeland products in the market.

The position requires travel (approximately 30%) across Canada and the U.S., and a strong background in refrigeration and air conditioning systems.

Qualifications

• HVAC/R technical knowledge required.
• Proven ability to develop and deliver engaging training programs.
• Excellent communication in diverse settings (one-on-one, group, technical).
• Ability to anticipate customer needs and solve problems.
• Strong networking within internal and external teams.

Responsibilities

• Deliver best-in-class application support to OEMs, wholesalers, contractors, and end users.
• Provide detailed technical solutions for product application, performance and troubleshooting.
• Investigate product issues, identify root causes, and recommend solutions.
• Perform compressor inspections, controls, and equipment selections using Copeland tools.
• Deliver annual training calendar aligned with sales, marketing, and technical services objectives.
• Travel to customer sites across Canada and the U.S. to deliver training sessions.

Skills

HVAC/R expertise

Training delivery

Customer engagement

Effective communication

Problem solving

Education

High School Diploma

313A Certification or in progress

Tools

Microsoft Office Suite

Job description

## Application Support & Training Specialist – HVAC/RApply: Onsite: Brantford, Canada: Full time: Posted Yesterday: JR117739**About Us**We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!**Job Title: Application Support & Training Specialist – HVAC/R** **Location:** Brantford, ON **Travel**: 30% **Job Summary** If you are a technically skilled HVAC/R professional with a passion for customer support, training, and business development, Copeland has an exciting opportunity for you! Based in our Brantford, ON location, you will support internal and external customers through application engineering, technical support, and the delivery of impactful training programs. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives. **Key Responsibilities** **Application Support** * Deliver best-in-class application support to OEMs, wholesalers, contractors, and end users.* Provide detailed technical solutions for product application, performance, and troubleshooting.* Investigate product application and quality issues, identify root causes, and recommend solutions.* Perform and verify compressor inspections, controls, and equipment selections using Copeland tools.* Make technical recommendations, challenge conventional thinking, and support business cases.* Serve as an expert in compression technologies and Copeland products.* Understand customer needs, identify & communicate opportunities**Training Specialist** * Deliver annual training calendar aligned with sales, marketing, and technical services objectives.* Create and deliver comprehensive training programs, including multi full-day courses on product, integration, installation, and service training for internal and external audiences.* Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics.* Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.* Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs.* Understand customer needs, identify and communicate opportunities **Qualifications & Competencies** * Strong technical knowledge of refrigeration and air conditioning systems.* Proven ability to develop and deliver engaging technical training programs.* Excellent communication skills in various settings (one-on-one, group, technical, and non-technical).* Ability to anticipate customer needs and problem-solve effectively.* Skilled in building strong internal and external networks.* Commitment to customer experience and continuous improvement. **Education & Experience Requirements** **Required:** * High School Diploma* 5+ years of HVAC/R industry experience.* Certificate of Qualifications 313A (Commercial Refrigeration Mechanic) or currently enrolled in technical college and working toward 313A certification.* Comfortable presenting to technical minded audiences* Experience supporting OEMs, wholesalers, contractors, and end users* Proficiency in Microsoft Office Suite* Must be legally authorized to work in in Canada and travel to the United States without employer sponsorship for business meetings and related activities. **Preferred:** * 8+ years of HVAC/R industry experience.* CO2 refrigeration experience* Previous experience teaching or delivering technical training strongly preferred.**Compensation, Benefits & Perks****Base Salary:** CAD $100,000 - $125,000• 100% employer-paid health, dental, and vision premiums • Defined Contribution Pension Plan with company contributions • Health Care Spending Account (HCSA) • Paid vacation and disability coverage • Hybrid work arrangement following onboarding • Flexible travel scheduling based on business needs • Opportunity to leverage HVAC/R expertise in a less physically demanding role focused on technical leadership, training, and customer engagement#LI-Hybrid#LI-KC2**Our Commitment to Our People**Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!**Our Commitment to Inclusion & Belonging**At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.**Equal Opportunity Employer**Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.If you have an accommodation need, please contact Human Resources or [e-mail] to make appropriate arrangements.