Field Service Manager

Quench USA, Inc.; Ontario; On-site; CAD 62,000 - 65,000; Full time

Job summary

Quench USA, Inc. is seeking a Field Service Manager in the Ontario market to oversee Field Service Technicians and ensure exceptional customer satisfaction. The ideal candidate will possess a technical background, management experience, and be skilled in customer service while working to deliver water-as-a-service solutions effectively.

Benefits

Performance bonuses

Incentive awards

Qualifications

• Vocational technical school diploma/certification preferred.
• Experience with water filtration and related equipment.
• Prior management experience, route-based preferred.

Responsibilities

• Manage a team of Field Service Technicians.
• Ensure training and customer satisfaction.
• Conduct technical site surveys and inspections.

Skills

Customer management

Technical site surveys

Management

Effective communication

Education

Technical school diploma/certification

Tools

Microsoft Office

ServiceMax

Salesforce

Job description

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This range is provided by Quench USA, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$62,000.00/yr - $65,000.00/yr

About Quench Canada

Quench Canada (a subsidiary of Culligan) is the brand that helps our growing and forward-thinking companies keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including filtered water, ice, and even sparkling water. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to thousands of businesses across the country.

About Culligan: Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values:

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

• We are seeking a key contributor to join our team as a full time Field Service Manager in our Ontario, CA market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST).
  
  
  

Responsibilities

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Serves as designated manager for all on-call responsibilities in the region
  
  
  

Requirements

• Vocational technical school diploma/certification preferred
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
• Prior management experience, route-based preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Fluent use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and/or Salesforce a plus
• Valid current driver’s license in good standing
• Ability to pass a pre-employment drug screen
• Overnight travel may be required
  
  
  

At Quench, there are plenty of opportunities for people who:

Communicate; collaborate; share ideas, successes, and failures equally

Are dependable, committed, energetic and up-beat

Look to solve problems, go the extra mile, are team players

We call this “Quenchiness” -- it’s rewarded openly and tangibly. We work hard while having fun every chance we get.

Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Office Equipment

Referrals increase your chances of interviewing at Quench USA, Inc. by 2x

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