Field Service Manager

Genuine Parts Company; North Bay; On-site; CAD 95,000 - 150,000; Full time

Job summary

Genuine Parts Company seeks a Field Service Manager to plan, manage, and execute field service operations for a Canadian shop. You will hire, train, and coach field technicians and supervisors, ensuring safety and quality across activities.

The role focuses on controlling expenses, managing inventory, and maintaining schedules while enforcing procedures. Strong leadership and communication are required to drive service excellence and coach a growing team.

Qualifications

• High school diploma or GED with ten or more years of related experience.
• Experience hiring, training, and coaching field staff.
• Strong analytical, interpersonal, and problem-solving skills.

Responsibilities

• Plans, manages, reviews, and executes field service operations.
• Oversees hiring, training, coaching of field team and admin staff.
• Controls operating expenses and manages facility inventory.
• Ensures safety audits and financial audits are completed.
• Maintains daily schedule board and enforces procedures.
• Monitors performance metrics to ensure high quality service.
• Develops succession plans for the location.
• Provides coaching and feedback to employees.
• Performs other duties as assigned.

Skills

Field service

Team leadership

Operations management

Safety compliance

Education

High school diploma or GED

Job description

SUMMARY

MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration.

JOB DUTIES

• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Makes sure the location has a schedule board and it is updated daily.
• Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Develops a documented succession plan for their location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

Excellent driving record required. All company vehicles are subject to continuous video monitoring.

COMPENSATION

$94,988.00 - $150,000.00 (annual)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.