Field Service Manager

RECRUITMENT PARTNERS; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Edmonton is seeking a Field Service Manager to oversee the Field Service division. The successful candidate will provide technical support, lead a team, and ensure high customer satisfaction. Responsibilities include managing staff performance, coordinating service jobs, and promoting a positive work environment. Ideal candidates will have strong negotiation skills and a background in mechanical engineering.

Qualifications

• 10+ years of experience coordinating field repair services.
• Experience with reciprocating compressors in relevant industries.

Responsibilities

• Lead the Field Service division and ensure customer satisfaction.
• Coordinate and complete all Field Service jobs.
• Manage performance of direct reports through training and appraisals.

Skills

Mechanical Engineering

Negotiation

Presentation

Education

Certification as a Millwright

Mechanical Engineering Degree

Job description

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Field Service Manager

Category: Operations
Location: Edmonton, AB
Work Type: Permanent / Full Time
Posted On: May 9, 2025

Description

Field Service Manager

Our client is searching for a Field Service Manager to join their team. This role will be responsible for leading the Field Service division and providing world-class service to customers. A successful candidate will offer technical support to achieve high customer satisfaction. This role reports directly to the Director of Operations.

Your success will be defined by your ability to:

• Select, prepare, and train Field Service Representatives to maximize customer satisfaction
• Coordinate, execute, and complete all Field Service jobs
• Achieve all Field Service financial goals and targets
• Schedule Field Service activities based on customer requirements using the CRM System
• Support and guide Field Service staff to ensure timely and quality customer service
• Address inquiries, resolve issues, and proactively gather customer feedback
• Promote a positive work environment fostering a growth mindset to enhance employee engagement and teamwork
• Encourage a culture of accountability aligned with company values and inclusivity
• Manage performance of direct reports through training, performance appraisals, and goal setting
• Participate in succession planning and team development activities
• Perform performance management and disciplinary actions as needed, in collaboration with HR and the Director of Operations
• Approve time off requests and oversee attendance records
• Contribute to developing performance metrics supporting the company's strategic goals
• Train and mentor team members for growth and retention
• Provide technical support to customers when possible to optimize product performance and satisfaction
• Handle emergency technical support via phone or onsite, including root cause analysis and solutions
• Act as the main technical liaison between Canada and other company entities
• Follow up on major service orders to meet customer commitments
• Ensure customer satisfaction through follow-up and service report review
• Maintain accurate CRM records with customer contacts and technical reports
• Coordinate and track training for Field Service Representatives
• Define and work towards Field Service targets with the Service Manager and Sales Managers
• Support sales efforts by providing technical insights and resources
• Review prospects, quotes, and orders in weekly meetings
• Support new opportunities identified by the Service Sales Team
• Prepare for weekly meetings with updates on actions, pipeline, and issues
• Respond to 24-hour emergency service lines as required
• Identify performance gaps and escalate issues accordingly
• Review progress with the Director of Operations quarterly

Your strengths include:

• Certification as a Millwright, Mechanical Engineering Degree, or related experience
• 10+ years of experience coordinating field repair services or maintaining large reciprocating compressors in industries like Refinery, Petrochemical, or Gas
• Experience with reciprocating compressors and related mechanical or chemical engineering knowledge
• Proven skills in mechanical field service coordination and contract negotiations
• Knowledge of ROI calculations and justifications
• Strong presentation and negotiation skills
• Existing network of industry contacts such as Rotating Equipment Specialists, Millwrights, and Apprentices

If interested and qualified, please click the “Apply” button to send your resume directly to Jason Dick, Bobi-Jo Dowling, Andre Donado, and Olga Borisova.

Recruitment Partners Inc. is an Alberta-based recruitment firm dedicated to building long-term relationships and securing top talent for Alberta’s employers. We adopt a collaborative, consultative approach, leveraging our team's practical experience and extensive network to ensure the best fit between clients and candidates. Our goal is to reduce turnover, boost engagement, increase productivity, and enhance customer satisfaction.

We specialize in Accounting & Finance, Sales & Operations, Supply Chain, Human Resources, Office Support, and Technology.

Contact us today – Your Search Partner – www.recruitmentpartners.ca