Asset Service Engineer

Trench Group; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Group health benefits

Pension plan

Bonus

Additional employee programs

Job summary

Trench Group in Toronto, Ontario is seeking a skilled professional to support customer reliability and equipment performance in the high-voltage sector. This role requires collaboration with various internal teams and direct customer interaction to resolve technical issues efficiently.

The ideal candidate will have relevant technical qualifications and experience, including knowledge of power transmission systems and a strong customer-focused mindset. A comprehensive rewards package including annual compensation between CAD $60,000 and $90,000 is offered.

Qualifications

• Solid knowledge of high-voltage technology and power transmission systems.
• Experience with high-voltage equipment, instrument transformers, and reactors.
• Ability to read and interpret technical drawings and schematics.

Responsibilities

• Support international customers as primary contact for technical questions.
• Perform inspections, testing, and repair of high-voltage equipment.
• Document service activities and findings through detailed reports.

Skills

Technical diploma or degree

High-voltage technology knowledge

Troubleshooting procedures

Customer-focused mindset

Verbal and written communication

Field service experience

Education

Diploma or degree in electrical engineering or related field

Tools

SAP or service management systems

Job description

Scarborough, ON | Full-Time | On-Site | Mid-level (3+ years)

Overview

Your work will directly support customer reliability, equipment performance, warranty resolution, and services excellence. You will collaborate with internal production, quality and R&D teams. This is a role where your technical expertise and customer interactions will make an immediate impact.

Tasks

• Support US and international customers, serving as primary point of contact for technical questions related to installed equipment and service requirements
• Perform off‑ and on‑site inspections, testing, maintenance, troubleshooting, and repair of high‑voltage equipment, including instrument transformers, coils, and reactors; including spare parts sourcing and coordination planning with the customers
• Conduct initial issue assessments and root cause analysis for equipment‑related questions
• Assist with installation, commissioning, and startup activities for new equipment
• Conduct site visits to assess equipment condition and define service scope, including preparing technical inputs for quotations, schedules, and recommendations
• Support customer cases (either inside or outside warranty) by troubleshooting issues and coordinating with internal engineering, quality, manufacturing, and third‑party teams through resolution
• Provide technical support and training to customers and service partners on equipment operation, maintenance, and best practices
• Document service activities, findings, corrective actions, and recommendations through detailed service reports
• Ensure compliance with safety standards, customer requirements, and field service procedures during all activities
• Collaborate with service operations, engineering, quality, and manufacturing teams to improve customer satisfaction and service delivery
• Maintain tools, equipment, and service documentation in good working order
• Support continuous improvement initiatives related to field reliability, product performance, and customer experience
• Travel frequently to customer sites across the United States and Canada as per business requirements

Requirements

• Technical diploma, associate degree, or bachelor’s degree in electrical engineering, electromechanical engineering, electrical technology, or a related field
• Solid knowledge of high‑voltage technology and power transmission systems
• Previous hands‑on experience working with high‑voltage equipment, instrument transformers, coils, reactors, or related electrical systems
• Strong understanding of electrical testing, diagnostics, maintenance, and troubleshooting procedures
• A strong hands‑on mentality and practical experience working with tools
• Experience performing field service activities, inspections, commissioning, and warranty support
• Ability to read and interpret technical drawings, schematics, and service documentation
• Strong analytical and problem‑solving capabilities with a customer‑focused mindset
• Excellent verbal and written communication skills
• Ability to work independently in dynamic field environments while managing multiple priorities
• Familiarity with safety standards and field service best practices within industrial or utility environments
• Experience with SAP or other service management systems is considered an asset
• Willingness and ability to travel extensively across North America
• Valid driver’s license required
• Previous experience within utility, power transmission, energy, or manufacturing environments is strongly preferred

Compensation and Benefits

The expected compensation range for this position is CAD $60,000 – $90,000 annually. Actual compensation within this range will be determined based on education, experience, certifications, and internal equity considerations.

• Comprehensive total rewards package, including paid vacation, group health benefits, pension plan, bonus, and additional employee programs
• Opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company
• You will work in a motivated team on forward‑looking projects and gain insights into the latest technologies
• Support from experienced professionals in handling the latest measurement technology

Inclusion & Accessibility

Trench is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We welcome applications from all qualified individuals and provide accommodations for applicants with disabilities throughout the recruitment and selection process. If you require accommodation or support at any stage of the application or interview process, please contact us and we will work with you to meet your needs.