Field Service Engineer Québec City

Diasorin; Quebec; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Wellbeing support

Time off programs

Job summary

Diasorin is seeking a Field Service Engineer for Québec to provide on-site maintenance, installation and repair of diagnostic instruments across clinics and hospitals within the province.

The role requires travel up to 60% and strong knowledge of electronics, immunoassay technology, and GMP compliance practices. Fluency in French and English is essential for daily interactions with customers and headquarters.

Qualifications

• Laboratory Technician, AA Electronics, Engineering Technician or equivalent required.
• 2+ Years as a biomedical equipment, electronics or field service technician, or equivalent combination of education, training, and experience required.
• Some knowledge and understanding of basic immunology and immunoassay technology is a plus.
• Ability to travel by car to clinics and hospitals throughout the province of Québec.

Responsibilities

• Provide service and support to Internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve Instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Read and Understand the GOP procedures required for GMP Compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).

Skills

Bilingual French/English

Interpersonal communication

Self-motivated

Education

Laboratory Technician / AA Electronics / Engineering Technician or equivalent

Tools

Microsoft Office

Google Suite

Job description

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Field Service Engineer Québec provides field service to customers throughout the Province of Québec territory with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Job Responsibilities and Duties

• Provide service and support to Internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve Instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Read and Understand the GOP procedures required for GMP Compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).
• Complete Field Service Reports according to process.
• Follow DiaSorin established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Understand and Apply the Appropriate Procedures Pertaining to the Work to be Performed:
• Timecards completed daily
• Service Reports Completed Daily
• Service software synch twice daily
• Expense reports completed weekly
• Timely and accurate return of used spare parts
• On-time completion of all Smart Training and Technical Requirements
• Prompt response to all forms of communication from headquarters, customers, and co-workers
• Manage and maintain assigned company assets (i.e. parts inventory, tools, communication, and computing devices, vehicles).
• Perform Work in a safe manner consistent with DiaSorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
• Follow DiaSorin’s established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
• Participate in DiaSorin’s safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin’s Health, Safety, and Environmental Policies.
• Be aware of and understand the hazard specific to the work area and follow appropriate safety precautions necessary to control them.
• Participate in training processes that are designed to develop highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
• Participate in formal and informal training required to increase skills to meet work expectations.
• Complete all prerequisite activity on time.
• Successfully pass annual corporate assessments.
• Respond positively to work instructions by applying acquired subject matter promptly.

Education, Experience And Qualifications

• Laboratory Technician, AA Electronics, Engineering Technician or equivalent required
• 2+ Years as a biomedical equipment, electronics or field service technician, or equivalent combination of education, training, and experience required
• Some knowledge and understanding of basic immunology and immunoassay technology is a plus
• Basic knowledge and understanding of electronics and medical terminology
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support
• Ability to travel by car to clinics and hospitals throughout the province of Québec.
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques
• Ability to manage travel, expenses, and reimbursements
• Ability to explain correct operation of equipment
• Knowledge of and skill in Using Microsoft Office Applications
• Knowledge and understanding of current technology tools. i.e. Phone, iPad, PC
• Familiarity with Google Suite
• Eager to learn and listen to feedback
• Be a self-starter and require minimal supervision on field tasks
• Excellent interpersonal/communication skills and the ability to handle multiple activities in a professional manner
• Quality and detail oriented

Travel Requirements

• 40-60% throughout the Province of Québec (Ideally, live in or near Québec City and drive from there)
• Company vehicle provided

Language Requirements: Must be fluent in French and English

Written and oral fluency.

What We Offer

The hiring range for this position is $85,000-$100,000 CAD annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.