Field Service Engineer II

ThermoFisher Scientific; Burnaby; On-site; CAD 56,000 - 85,000; Full time

Job summary

Thermo Fisher Scientific in Burnaby, BC, is seeking a Field Service Engineer II to service customer laboratory instruments, perform installations, upgrades, repairs and preventative maintenance in a defined territory. The role requires traveling within the territory and beyond, with occasional overnight travel.

You will engage with customers, document service activity, maintain equipment performance, and stay current with product knowledge.

Qualifications

• Requires a bachelor’s degree in engineering, biology, chemistry or related field, or equivalent work experience and knowledge.
• Valid driver’s license & passport.
• Canadian Citizen/Permanent Resident or hold a valid Canadian work permit.
• Proficient in English (other languages are an asset, but not required).
• Ability to work independently with minimal oversight.
• Able to exercise sound judgment when setting work priorities.
• Collaborates effectively with other Field colleagues to achieve the team’s collective goals.
• Quickly adapts to change with positive attitude and constructive feedback.

Responsibilities

• Performs installation, upgrades, updates, repairs and preventative maintenance service on a variety of instrument models on-site at customer labs
• Displays professionalism, good communication and technical knowledge in all customer interactions
• Collaborates with internal partners to resolve customer issues and improve processes
• Follows established reporting responsibilities of service ticket documentation (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions
• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, trunk-stock inventory management, etc.
• Maintains their technical competency level servicing instrument by attending training, staff meetings and remaining up-to-date on new products, markets, customers and competitors
• Interacts with customers to explain & offer the sale of service contracts and other service products
• May be required to perform other related duties as required and/or assigned

Education

Bachelor’s degree in engineering, biology, chemistry or related field, or equivalent work experience

Masters-level degree in related field

Proficient in English

Ability to work independently

Sound judgment in work prioritization

Collaborates with field colleagues

Adaptable to change

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Field Service Engineer II

R-01363611

Field Based Role

Burnaby, Vancouver, Alberta, British Columbia - must be willing to travel in territory and beyond

Position Objective

The Field Service Engineer (FSE) performs service on our customers’ laboratory instruments, such as installations, repairs and preventative maintenance in assigned territory. The FSE positively interacts with customers to solve technical problems and ensure their equipment is performing optimally.

Essential Functions

• Performs installation, upgrades, updates, repairs and preventative maintenance service on a variety of instrument models on-site at customer labs




• Displays professionalism, good communication and technical knowledge in all customer interactions




• Collaborates with internal partners to resolve customer issues and improve processes




• Follows established reporting responsibilities of service ticket documentation (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions




• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, trunk-stock inventory management, etc.




• Maintains their technical competency level servicing instrument by attending training, staff meetings and remaining up-to-date on new products, markets, customers and competitors




• Interacts with customers to explain & offer the sale of service contracts and other service products




• May be required to perform other related duties as required and/or assigned

Education Requirements

Requires a bachelor’s degree in engineering, biology, chemistry or related field, or equivalent work experience and knowledge.

Required Qualifications

• Valid driver’s license & passport




• Canadian Citizen/Permanent Resident or hold a valid Canadian work permit




• Proficient in English (other languages are an asset, but not required)




• Ability to work independently with minimal oversight




• Able to exercise sound judgment when setting work priorities




• Collaborates effectively with other Field colleagues to achieve the team’s collective goals




• Quickly adapts to change with positive attitude and constructive feedback

Preferred Qualifications

• 3+ years of relevant experience with related science, engineering and/or customer service




• Masters-level degree in related field (eg. biomedical engineering, etc…)




• Experience in a clinical, diagnostics and/or another regulated laboratory environment




• Aptitude for learning and understanding IT systems and processes




• Reside in the metropolitan Vancouver area (within ~50km radius of downtown Vancouver)

Working Conditions

Majority of work is in a scientific laboratory setting, with the balance (admin) in home office. Candidate is required to be able to lift at least 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Moderately frequent overnight travel required based on workload needs.

NOTE: This position is not eligible for relocation benefits.

ThermoFisher is committed to hiring a diverse and inclusive workforce.

Compensation

The estimated annualized pay range for this position in British Columbia is $56,400.00–$84,600.00.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.