Field Service Engineer

Elekta; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company in MedTech as a Field Service Engineer, responsible for overseeing the installation and service of cutting-edge technology that provides hope to cancer patients. This role requires strong technical skills in electronics and mechanics, alongside a proven commitment to exceptional customer care. You'll work independently, traveling across Ireland while being part of a global team dedicated to innovative healthcare solutions.

Benefits

Up to 25 paid vacation days

Private Medical Insurance

Life Assurance

Qualifications

• Minimum HNC or equivalent in a related engineering discipline.
• Completion of relevant Elekta technical training courses.
• Experience in a service environment.

Responsibilities

• Responsible for installation and servicing of Elekta products.
• Conduct planned maintenance and emergency repairs.
• Manage own workload and ensure customer satisfaction.

Skills

Electronics

Mechanics

Networking

Problem Solving

Customer Service

Education

HNC or equivalent in Engineering

Job description

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We don’t just build technology. We build hope for everyone dealing with Cancer.

As a Field Service Engineer, you will be responsible for the installation and servicing of all Elekta products within Ireland.

What You’ll Do At Elekta

Would you like to be part of our driven global team, where we aim to attract and invite the best competences to Elekta? We are offering you an exciting opportunity to join our Order Fulfilment & Service Organization.

This is a home-based role with a requirement to travel throughout Ireland as required and as directed by the Irish Regional Service Manager.

Engineers are informed by the office in UK or the appropriate Regional Service Manager which work needs to be undertaken, engineers are then expected to work under their own initiative to complete the tasks appointed, if necessary, problems or issues are escalated to the office in UK.

Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers and telephone support either from the office in UK or from a remote location. Jobs can either be completed within 1 day or may require the engineer to be away from home for several days at a time. There is a need for occasional travel to sites outside of Ireland.

Responsibilities

• To have excellent knowledge and proven skills in electronics, mechanics, pc’s , & servers networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
• To be able to fault find and repair at board level & below.
• To be able to manage own workload.
• To be highly motivated, dynamic, have good leadership skills & be a good problem solver.
• To have a strong customer focus and have excellent customer service skills.
• To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied. .
• To complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
• To be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
• To provide feedback to the Service Manager any problems, solutions or opportunities which may need to be communicated to other parties.
• To carry out without supervision corrective maintenance within acceptable timescales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.
  
  

What You Bring

• Minimum HNC or equivalent is a related engineering discipline.
• Completion of all relevant Elekta technical training courses up to 3rd line.
• Competent with relevant IT technology including Windows OS, Microsoft Office applications, networking. Excellent interpersonal and communication skills.
• Experience in a service environment.
• Proven ability to manage one’s own environment and complete the tasks deployed to them.
• Demonstrable drive and commitment to Elekta and the tasks in hand. Clean Driving License.
  
  

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

Overview of some of our benefits for United Kingdom are as below.

Ireland

• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Private Employee Pension Contribution Package
• Cycle to work scheme
• Life Assurance
  
  

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Sarkar, [e-mail] .

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care, IT Services and IT Consulting, and Software Development

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