Field Service Engineer

Stago; Canada; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as Field Service Engineers. In this role, you will provide essential support for diagnostic equipment, ensuring optimal performance and customer satisfaction. Your responsibilities will include troubleshooting, preventive maintenance, and installation of cutting-edge instruments at client sites. This position offers a dynamic work environment with opportunities for travel and professional growth. If you are passionate about technology and customer service, this role could be your next career move.

Qualifications

• 3+ years experience in troubleshooting and repairing diagnostic equipment.
• Strong understanding of Stago Digital Products and their applications.

Responsibilities

• Provide curative and preventive maintenance at customer facilities.
• Install and configure instruments according to specifications.
• Document repair records and ensure compliance with SOP timelines.

Skills

Troubleshooting

Customer Service

Instrumentation Installation

Preventive Maintenance

Technical Documentation

Education

High School Diploma or GED

Associate's Degree in related field

Bachelor's Degree in related field

Tools

Diagnostic Equipment

Middleware Configurations

SOP Compliance Tools

Job description

Ideal candidates will be based in the Greater Toronto area.

Plans and coordinates activities concerned with installing / maintaining instrumentation, investigating and resolving customer reports of problems with instruments, to drive customer satisfaction and minimize future operational or service difficulties by performing the following duties :

• Provides Curative / Emergency Service, Preventive Maintenance, Updates (TBs), at customer's facility
• For all primary assigned analyzers FSE is responsible for tracking, scheduling and completion of all preventative maintenance and updates (TBs) due.
• Provides onsite and remote support to all Stago Digital Products. Includes installation and initial configuration of , and various Middleware / Instrumentation configurations.
• Installs instruments at customer's facility, sales demos, product shows, etc, to ensure full functionality according to Diagnostica Stago specifications.
• Develop Stago Digital Product knowledge and understanding in order to aid / support Stago’s Digital Product Sales and Marketing initiatives and strategies
• Adheres to all company policies and procedures.
• Documents and records information considered a part of the repair record, to include work orders, analyzer information, update information, etc. which must be completed in accordance with SOP timelines and regulatory agencies
• Analyzes, reviews and inspects findings to determine source of problem via telephone and / or on-site. Performs troubleshooting to repair, replace necessary parts, or other corrective action to ensure optimal operation on analyzers per SOP.
• Demonstrate proper operations to end users.
• Coordinates problem resolution within Field Support Group and other personnel to expedite repairs. Minimize down time and drive Customer Satisfaction.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Responsible for effective management of company resources and equipment such as parts, tools, trunk stock, etc.
• Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
• Special projects as assigned by Field Support Manager.
• Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
• Provides applications troubleshooting as required.
• Conducts basic on-site in service training of proper operation of company instrumentation.
• Fosters teamwork by supporting all necessary Stago departments in the goal of improving internal cooperation and customer satisfaction.

Education & Requirements :

• High School diploma or general education degree (GED) with minimum 3 years related experience troubleshooting and repairing diagnostic equipment required. Or Associate's Degree or equivalent from two-year college or a certificate from a Technical school in a related field strongly preferred; Bachelor's degree in related field from four-year college or university preferred.
• Valid Driver's License required, Valid Passport.
• The position must be located in the General Toronto Area and within 1 hour drive to Pearson international airport.
• Ability to travel outside of designated territory, as needed. Up to 75% overnight travel may be required depending on territory. Ability to travel internationally, including corporate office in Parsippany, NJ.

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.