Traveling Field Service Engineer

Copan Diagnostics, Inc; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in microbiology equipment is seeking a Traveling Field Service Engineer in Montreal. The role involves preventative maintenance and troubleshooting of automated microbiology equipment, requiring strong customer service skills and a technical background. Ideal candidates will have an Associate’s degree and experience in the field, with a willingness to travel extensively.

Qualifications

• Minimum of 2-3 years equivalent formal related training required.
• Comfortable working in clinical environments with infectious agents and bio-hazards.
• Willingness to travel 75%.

Responsibilities

• Perform installation, maintenance, repair, troubleshooting, and assembly of microbiology equipment.
• Complete documentation of servicing activities according to manufacturer requirements.
• Instruct instrument operators in proper equipment use.

Skills

Customer service expertise

Communication skills

Reliability

Manual dexterity

Computer literacy

Education

Associate’s degree in Biomedical Equipment Technology, Industrial, Electrical, or Mechanical Engineering

Job description

The Traveling Field Service Engineer is responsible for administering preventative maintenance (PM) and troubleshooting, calibrating and performing electrical safety tests (EST) on automated microbiology equipment in Montreal, Canada with limited travel to the rest of the United States to be expected. The ideal candidate is involved in all areas of microbiology equipment technology, including monitoring work order requests, completing repairs, new equipment inspections and installations, PM’s, EST, inventory management, and documenting all service activities.

Essential Job Functions

• Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with the electronics, robotics, and mechanical processes.
• Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.
• Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer requirements.
• Serves as a resource for the proper operation, and maintenance of equipment.
• Instructs instrument operators in proper equipment use.
• Adheres to the highest level of customer service, while managing customer requests with diplomacy.
• Willingness to travel 75%

Desired Skills and Experience

• Associate’s degree in Biomedical Equipment Technology, Industrial, Electrical, or Mechanical Engineering or a minimum of 2-3 years equivalent formal related training required.
• Must reside in Montreal,Canada
• Must be reliable and able to work independently with limited supervision.
• Excellent customer service expertise with outstanding communication skills.
• Willingness and ability to be on call 24 / 7.
• Comfortable working in clinical environments with infectious agents and bio-hazards.
• Computer literacy and ability to read instrument schematics required.

Physical Demands

• Must be able to sit for long periods on airplane or in an auto to reach job destinations.
• Must be able to have manual dexterity to operate equipment and tools required on the job.
• Must occasionally lift and / or move up to 50 lbs.
• Must be able to occasionally crouch, kneel, and / or duck into tight spaces of the equipment.

Job Type : Full-time

Company Description

Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.

Company Description

Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.

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Field Service Engineer • Montreal, QC, Canada