Field Service Coordinator

JBT Corporation; Sechelt; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the technology sector is seeking a Field Service Coordinator to manage service delivery and billing processes. This role involves coordinating various administrative tasks, supporting continuous improvement projects, and ensuring high-quality service standards. Ideal candidates will possess strong organizational and communication skills, along with relevant experience in the service industry.

Benefits

Medical coverage

Dental coverage

Vision coverage

401(k) plan with company match

Frequent company-sponsored events

Qualifications

• Three (3) years JBT service experience or equivalent service industry experience.
• Ability to work well in a team environment and execute multiple tasks daily.
• Strong work ethic with efficiency and productivity.

Responsibilities

• Overseeing service-related billing inquiries and generating invoices.
• Managing project timelines and utilizing systems for scheduling.
• Generating and analyzing KPI reports to assess performance.

Skills

Organizational skills

Attention to detail

Customer service skills

Communication skills

Teamwork

Education

AA degree in Business

Bachelor’s degree preferred

Tools

MS Office

Replicon

SharePoint

JDE

Job description

Overview ...

As a Field Service Coordinator, you will play a crucial role in ensuring seamless service delivery by managing and coordinating various administrative and operational tasks. You will oversee service-related billing processes and support essential service functions such as order entry, shipping, and KPI reporting. Your role will involve utilizing systems to enhance efficiency and accuracy in service operations. Additionally, you will contribute to continuous improvement projects and provide backup support for scheduling. Your organizational skills and attention to detail will be essential in maintaining high-quality service standards and fostering positive customer relationships.

The Opportunity ...

Indirectly responsible for ensuring service orders/projects are meeting and/or exceeding targets by ensuring quality processing of service orders billing and confirming expenses are billed to orders/projects appropriately.

DUTIES AND RESPONSIBILITIES:

1. Overseeing service-related billing inquiries, generating invoices, and reconciling discrepancies.
2. Managing project timelines with pacing files and utilizing systems like Motus and MTes for efficient scheduling and resource allocation.
3. Processing travel and expense reports through Concur and handling purchase orders and order entry to ensure timely processing and closure.
4. Coordinating shipping of items for service projects and tracking deliveries.
5. Generating and analyzing KPI reports to assess department performance and identify improvement areas.
6. Participating in continuous improvement projects and providing backup support for scheduling.
7. Serving as the initial point of contact for service billing inquiries and assisting with service proposals and contracts.
8. Ensuring contractor documentation is up to date and archived properly.
9. Supporting the customer care team with parts research and follow-up on service requests.
10. Assisting with administrative tasks such as updating contact information, ordering supplies, and providing support to other departments as needed.

REQUIREMENTS:

• AA degree in Business, Bachelor’s degree preferred.
• Three (3) years JBT service experience or equivalent service industry experience.
• Good organizational skills with attention to detail.
• Good written and oral communication skills.
• Good PC Skills with knowledge of all MS Office software, Replicon, SharePoint, and JDE.
• Ability to work well in a team environment and execute multiple tasks daily.
• Strong work ethic with efficiency and productivity.
• Strong customer service skills.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Frequent sitting and computer use, with occasional heavy lifting and climbing required during visits to customer facilities and workshops.

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

Why work at JBT ...

BENEFITS

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental, vision coverage, and 401(k) plan with company match.

Equal Opportunity Employment:

John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Erika Cano at 863-340-9445 or email [e-mail]