Field Sales Market Leader

Kognitive Sales Solutions; Greater Sudbury; On-site; CAD 37,000 - 46,000; Full time

Job summary

Kognitive Sales Solutions is seeking a Market Leader to oversee retail field operations, team performance, staffing coordination, and sales across assigned territories and client programs. This dual-role combines frontline leadership with direct sales and customer interactions in retail environments.

The Market Leader will coach a 6–10 person team, manage scheduling, monitor KPIs, support recruitment and onboarding, and act as a liaison between store leadership and management to ensure

Qualifications

• Experience in leadership roles or management
• Customer service or sales experience is asset
• Willing to undergo a criminal and credit background check
• Excellent communication and listening skills
• Able to work independently and in a team

Responsibilities

• Oversee a field team of approximately 6–10 Field Marketing Representatives and Assistant Market Leaders across assigned territories
• Manage scheduling, shift coverage, attendance, workforce coordination, and field productivity
• Coach, conduct performance discussions, and develop the team
• Monitor operational KPIs, sales performance, and customer experience standards
• Actively participate in direct sales, customer acquisition, and promotions
• Maintain reporting, coaching docs, attendance, and compliance records
• Support recruitment, onboarding, training, and mentorship
• Liaise between field teams, store leadership, and management for consistency
• Identify gaps, staffing concerns, and performance issues; support corrective action plans
• Assist territory planning, workforce allocation, and promotions during peak periods
• Build relationships with retail partners, store leadership, and internal teams
• Ensure operational execution and consistency

Skills

Leadership

Communication

Customer service

Sales experience

Independent work

Job description

Market Leader – Kognitive Sales Solutions

Kognitive Sales Solutions is seeking a Market Leader to oversee retail field operations, team performance, staffing coordination, operational execution, and sales performance across assigned territories and client programs.

This is a dual-role position that combines frontline leadership responsibilities with active participation in direct sales and customer acquisition activities. The Market Leader is responsible for leading and supporting field teams while also participating in retail sales execution, promotional campaigns, and customer interactions as required by business needs.

Responsibilities

• Oversee and support a field team of approximately 6–10 Field Marketing Representatives and Assistant Market Leaders across assigned territories
• Support scheduling, shift coverage, attendance management, workforce coordination, and field productivity
• Conduct coaching, performance management, accountability discussions, and ongoing team development
• Monitor operational KPIs, sales performance, customer experience standards, and execution quality
• Actively participate in direct sales, customer acquisition, and promotional execution within retail locations
• Maintain operational reporting, coaching documentation, attendance tracking, and compliance records
• Support recruitment, onboarding, training, and mentorship initiatives
• Act as a liaison between field teams, store leadership, and management to support operational consistency
• Identify operational gaps, staffing concerns, and performance issues while supporting corrective action plans
• Support territory planning, workforce allocation, and promotional execution during high-volume periods
• Build and maintain positive relationships with retail partners, store leadership, and internal management teams

Keys to success:

• Outgoing, personable, enjoys interacting with people
• Customer service or sales experience an asset
• Comfortable delivering key messages
• Strong listening and communication skills
• Work well independently and within a team
• Comfortable completing a criminal and credit background check

Kognitive Core Values:

• Trust & Respect: Foster an environment built on trust and mutual respect, promoting open communication and collaboration.
• Commitment to Excellence: Demonstrate a dedication to achieving high standards and continuous improvement in processes and practices.
• Growth Minded: Embrace a mindset that values learning, development, and adaptability to drive personal and organizational growth.
• Solution Oriented: Approach challenges with a proactive and solutions-focused mindset, identifying opportunities for improvement.
• Dynamic & Fun: Cultivate a workplace culture that is dynamic, energetic, and enjoyable, promoting positivity and team spirit.

Compensation:

• Base wage $17.60-$22/hr PLUS uncapped commission
• Full time schedule

We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer. If you need any type of accommodation, please let us know.

Our hiring process may include AI screening for keywords and minimum qualifications. Recruiters review all results and make all hiring decisions.