Field Sales Market Leader- Thunder Bay

Kognitive Sales Solutions; Thunder Bay; On-site; CAD 24,000 - 30,000; Full time

Job summary

Kognitive Sales Solutions is seeking a Market Leader to oversee retail field operations, team performance, staffing coordination, operational execution, and sales performance across assigned territories and client programs.

This dual-role combines frontline leadership with active participation in direct sales and customer acquisition activities, coaching field teams, and ensuring successful in-store execution and customer interactions as required by business needs.

Qualifications

• Customer service or sales experience preferred.
• Strong listening and communication skills.
• Ability to work independently and as part of a team.
• Willingness to undergo criminal and credit background checks.

Responsibilities

• Oversee a field team of 6–10 Representatives and Leaders across territories.
• Support scheduling, shift coverage, attendance, and productivity.
• Coach and manage performance, set accountability.
• Monitor KPIs, sales and customer experience standards.
• Participate in direct sales and promotional execution in stores.

Skills

Customer service

Sales

Communication

Leadership

Teamwork

Background check

Job description

Kognitive Sales Solutions is seeking a Market Leader to oversee retail field operations, team performance, staffing coordination, operational execution, and sales performance across assigned territories and client programs.

This is a dual-role position that combines frontline leadership responsibilities with active participation in direct sales and customer acquisition activities. The Market Leader is responsible for leading and supporting field teams while also participating in retail sales execution, promotional campaigns, and customer interactions as required by business needs.

Responsibilities

• Oversee and support a field team of approximately 6–10 Field Marketing Representatives and Assistant Market Leaders across assigned territories
• Support scheduling, shift coverage, attendance management, workforce coordination, and field productivity
• Conduct coaching, performance management, accountability discussions, and ongoing team development
• Monitor operational KPIs, sales performance, customer experience standards, and execution quality
• Actively participate in direct sales, customer acquisition, and promotional execution within retail locations
• Maintain operational reporting, coaching documentation, attendance tracking, and compliance records
• Support recruitment, onboarding, training, and mentorship initiatives
• Act as a liaison between field teams, store leadership, and management to support operational consistency
• Identify operational gaps, staffing concerns, and performance issues while supporting corrective action plans
• Support territory planning, workforce allocation, and promotional execution during high-volume periods
• Build and maintain positive relationships with retail partners, store leadership, and internal management teams

Keys to success:

• Outgoing, personable, enjoys interacting with people
• Customer service or sales experience an asset
• Comfortable delivering key messages
• Strong listening and communication skills
• Work well independently and within a team
• Comfortable completing a criminal and credit background check

Compensation:

• Base wage: Base wage $17.60-$22/hr PLUS uncapped commission
• Full-time schedule

Kognitive Core Values:

• Trust & Respect: Foster an environment built on trust and mutual respect, promoting open communication and collaboration.
• Commitment to Excellence: Demonstrate a dedication to achieving high standards and continuous improvement in processes and practices.
• Growth Minded: Embrace a mindset that values learning, development, and adaptability to drive personal and organizational growth.
• Solution Oriented: Approach challenges with a proactive and solutions-focused mindset, identifying opportunities for improvement.
• Dynamic & Fun: Cultivate a workplace culture that is dynamic, energetic, and enjoyable, promoting positivity and team spirit.

We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer. If you need any type of accommodation, please let us know.

Our hiring process may include AI screening for keywords and minimum qualifications. Recruiters review all results and make all hiring decisions.